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Same here. Pool area coming up. No service after sale. I have pics if anyone wants to see. After one year we have big pieces of it coming up. Joe said he would fix it but never showed up. Supposed to last a life time but started coming up after 1 year!!
doesn't even deserve one star!!
WOW!! It's amazing how the owner's family members, DENISE B & EMILY B, left fantastic reviews on their spouse/father's business, respectively. That's pretty much like the company leaving a excellent review on itself just to make people think that the true and honest bad reviews of legit customers on here may not be all that bad. Yellow Pages should REMOVE the reviews of DENISE B & EMILY B, the spouse & daughter of the owner of Floored by Design!!
A 3 day job turned into a 3 week ordeal. Never did the workers arrive when I was told. At best, they would show up 5-6 hours late. At worst, they didn't show at all. Lack of proper communication meant that my floor was cleaned thoroughly (nice job) without any mention of moving my clothes from the closet (not nice). They blasted debris and dirt all over my suits and dress slacks, not thinking once to advise me to move my wardrobe. They literally looked on as they destroyed my wardrobe without any concern at all. $100 dry cleaning tab. As well, my credit card was overcharged. I complained. Apologies were made. Assurances were given. Two months after my complaint, I received an email stating that a refund would not be given because, after an evaluation, it was determined that I was not overcharged. So, I am out that money and a small fortune for dry cleaning. And, thanks to some rotten advice as given by the owner about floor maintenance, the floor is ruined, I have to buy a new floor. Obviously, I will be taking my business elsewhere.
Complete disconnect here as it regarded communications. Workers ignored schedules altogether. Workers ignored issues of property and freely chose to damage property. Two stars only because the management consists of genuinely nice people. And I think they probably know what they are doing. But, in my case, they took my money (and ruined my wardrobe) and ran. And it took two months for them to even acknowledge my complaint.
Nothing fair about this.