Green Acres K-9 Resort
26075 SE Highway 212, Boring, OR 97009
Fax: (503) 907-5520
This is absolutely the worst, most poorly run business I have ever had the displeasure of coming into contact with and no one could pay me enough money to leave my dog at this place.
This "family owned and operated" business is far from respectable. The owner and her family do not even live in Oregon, so the website and all of their information is extremely misleading.
Make sure to read the fine print on the paperwork you sign, because you are releasing Green Acres from any responsibility whatsoever when an incident happens and TRUST ME, incidents happen frequently here. Dog fights, illnesses, escapes are a regular thing here. You are also agreeing to foot the bill on any medical expenses incurred and to pay the final boarding bill NO MATTER WHAT or your dog will be held at the kennel, incurring more boarding charges until you pay. There is no getting around it. Don't expect to be able to talk to the owner about any issues because she will avoid you like the plague while instructing the staff to get your money no matter what.
Your dog might be boarded in an area where it won't have access to a place to eliminate overnight (from 4pm when they are put up for the night until 7:30 am when they are let out.) When they give you the tour, they tell you that your dog will be boarded in the kennel building with access to an outdoor, concrete area to eliminate in, but on busy weekends and holidays, they just cram the dogs into makeshift chain link "kennels" in the office building with nothing but rusty wires and fencing separating them from other aggressive dogs. (They have no behavioral assessment, so allow any dogs in regardless of their temperament... one of the many reasons why dog fights happen frequently.)
They have no cap of the amount of dogs they allow to attend and only have a few staff members to supervise the dogs. So expect your dog to be milling around with 30-40 (sometimes far more) unpredictable dogs with little to no supervision. When they are supervised, the go-to method of behavioral corrections include yelling, spraying in the face with water hoses and spray bottles and extended "time-outs."
Oh yeah, and that "5 acre field with spring fed ponds" is also the dumping ground for all the feces that is removed from the property. So you can count on that spring fed pond being a petri dish full of diseases from the run off.
Please do yourself a favor and look elsewhere for dog boarding. This place looks nice at first glance because of the misleading information and pictures on the website and because of the lies you are told when you take a tour, but honestly this place needs to be shut down. Most of the good reviews you read here are from regular customers who got a free day of daycare because they brought in a printed copy of their positive yelp or google review. What a joke.
Do your yourself a favor and avoid this place. Learn from our mistake. Should have known from the run down appearance outside, but trusted them when they said the kennels were warm and safe and secure. We took our dog here over Thanksgiving. When we picked her up, I noticed a cut on her leg. I mentioned to the staff that she was anxious and asked what happened. They said they had no idea what happened, are they not watching the dogs? When I got home I noticed she had five cuts on her leg. She is now bruised and in pain and can barely lay down. We wanted an explanation of what happened, but the manager or anyone who could help was conveniently out of town. I had to call back first thing Monday morning and was basically told a contract was signed and the dog must be anxious and it's not their fault. The manager basically said that's the risk you take and that we signed a contract and they won't do anything and it's just too bad. If you are going to take your dog to a boarding kennel you want them to actually care about your animal. This place has no accountability and an obviously untrained staff. They were actually defensive that we were curious what happened. Please don't give this place your business.
In my opinion the service at Green Acres is terrible. Upon picking my dog up they were unable to locate his bed. My wife and I gave them a couple days to get it back and then requested a $45 refund from our over $100 total bill in order to replace his bed. Seemed like a fair and reasonable way to solve the problem to me. After all, it's only the cost of a small dog bed. This was apparently against their policy. I pointed out that we did not know what sort of environment the bed was now living in, being that it was taken to someone else's home and so at the very least we required it be professionally laundered. Two weeks later we have received the bed which in both mine and my wife's opinion has not been laundered at all. In fact, there is a lot of hair in it that was not prior to dropping it off and that seems to be from another dog. While it's probably safe, I think my wife and I will be tossing it out and eating the cost of a new bed and find our only resolve in never using this business again.
We took our two golden retrievers here last year and when we went to pick them up they were smiling. I wasn't sure if they wanted to stay longer. At any rate we were very pleased with the care of our two best companions and are boarding them again this year. A great place with lots of open space and lots of love!
We took our bulldog puppy Lucy to Green Acres K9 resort for a weeks stay. She loved it there. She was very comfortable with the staff and the other dogs. She was treated so well and was very happy. We will take her there anyt6ime we need to travel knowing she will receive the best care possilbe.
04/12/2012Provided by Citysearch -
Our two dogs, Ayla and Bailey, have been going to Green Acres K9 Resort for almost two years now and they love it! They both are excited to go every time and come home very tired. Usually they sleep for a few days after arriving home due to the amount of fun they had while at Green Acres. Great place! Great dog lovers!
12/21/2011Provided by Citysearch -
Our lab was injured at Green Acres resulting in nearly $400 in vet fees and a couple weeks recovery. They refused to take responsibility or pay the bills. They didn't even call after it happened, but made a comment after we went to pick him up that he had caught his ear on a fence. But, they could not find the fence where it happened, and the vet said it it was a puncture wound and tear likely caused by a bite. We are filing a complaint with the Better Business Bureau and meeting with our lawyer regarding legal action. Do NOT take your pet there.
09/01/2011Provided by Citysearch -
We had been looking for a boarding place for awhile when we heard about Green Acres.
On our first visit, a very nice woman showed us around, giving us a ""behind the scene"" tour and answering every question we fired at her.
Before our Husky passed away, he loved going for a visit and getting to play with the other pups.
Our other two dogs enjoyed going and loved the warm kennel areas. Our new puppy is going next week, and I know he will love it.
If you are looking for a great place, with open spaces, nice kennels ""for down-time"" and a nice staff, Check out Green Acres!
08/26/2011Provided by Citysearch -
We have used Green Acres for Daycare and Boarding and have been very pleased every time! Our dog always comes home happy and ready for a good rest from playing so much. We were pleased to find out that when we requested them to feed our dog and wait 1 hour before letting her play to avoid bloat, they informed us they do that standard to all dogs:)! We never worry when she is there and love seeing her play and run with the other dogs:) Gave 4 stars only because I had called in to let them know that Emma and my husband were on their way and gave them all the feeding and care instructions. But when my husband showed up they had nothing written as if I hadn't called. I think it was just a communication error and no big deal, he just couldn't leave right away. Love Green Acres!!!
08/15/2011Provided by Citysearch -
We boarded our German Shepherd here a few times, and will NOT be going back. Upon boarding our dog, I asked about the daily routine for the dogs. I was extremely disappointed to learn that dogs are left in their kennels for 16 HOURS (from 3:30pm until 7:30am). This is for the dogs that have ""daycare"" during the day, which you pay extra for. They are fed at 3:30pm in their kennel, and not let out again to until 7:30am. I asked if other customers had issues with this schedule and they said that no one has ever asked, expressed concern, or questioned this routine. (I have a hard time believing this is true). I also called our Vet who confirmed that 16 hours was far too long for a dog to go without eliminating, especially after feeding them. There are two separate areas that dogs are boarded. The dogs that have ?daycare? during the day are kenneled in an area that does not have outside access for those 16 hours, while the dogs that are boarded without ?daycare? are in a kennel with a small pavement area to eliminate. I had to specially request my dog (with daycare) stays where the boarded dogs without daycare stay in order to make sure he would have an area to eliminate in. I also had to wait 1.5 hours upon arrival just to see the space he would be spending his 16 hours in. The owner?s justification of why it?s ok to leave a dog for 16 hours without eliminating was that ?they play so hard therefore they sleep so hard? and ?are fine without being let out?. Again, our vet did not agree with this theory. Also, thank goodness for their two-gate entry into the dog play area, because I watched my dog open the first gate up, and was on his way to opening the second gate, but coincidently, the owner caught him before breaking loose. (The boarding facility sits only about 1,000 ft. from the VERY busy Hwy 212). While picking my dog up, he was able to push the gate (inside the building) open enough to get his head stuck in it and couldn?t get out. Their flimsy gates are not meant to hold in large dogs whatsoever. The staff and owner seem to be in this business for one reason, and it?s not for the love of dogs. If you want quality care for your dog(s) while you are away, do NOT board them at Green Acres K-9 Resort.
06/21/2011Provided by Citysearch -
I found that not only did Green Acres have good prices but they had a great place. My dog was able to run in the pond and huge field which is something he can't do at home ever since we moved to an apartment. (They rinsed him off every day so he didn't come home smelling like he'd been outside all week)The staff are friendly there, they know us by name! I would definitely recommend Green Acres to others.
12/06/2010Provided by Citysearch -
They almost killed my dog. After picking our dog up from Green Acres we had to take him immediately to the ER. He spent 5 days in an oxygen chamber from a heat stroke. I DO NOT RECOMMEND BRINGING YOUR DOG HERE! Upon talking with them, they admitted our dog had been throwing up for days. I was never contacted nor was I told he had gotten sick upon picking him up. They refused to even refund his stay. I can not believe they are still in business. Please think twice before picking this place!!!!
10/30/2010Provided by Citysearch -
Green Acres is our dogs' home away from home...we have a boxer named Jack that loves it there so much he is always depressed for the next few days following his stay there.....the staff is so friendly.....we are grateful we can leave our beloved Jack with people that love him too.
04/03/2010Provided by Citysearch -
We were told about Green Acres by friends and were very excited to take our dog there. However, we were highly disappointed. The customer service was terrible. The female owner was inflexible and stern. When we arrived with our dog we were met by an unfriendly male, who seemed put out by the drop off. I'm sure the owners are great with dogs, but their interactions with humans could really use some work.
I made a reservation at this kennel based on the pictures on the website. The website is a complete fabrication and makes it look clean and lush. It is anything but clean. The owner said she had air conditioning in her main kennel which does not, just a fan on the floor. The conditions were filthy, muddy, lots of waste in kennels. The dogs boarded looked anxious and scared and some ill. When I visited the lady that showed me the kennels, she said they just had a cold go through the kennel weeks before and many dogs got very sick. This kennel also has temporary kennels outside under a shed and tarp with dirt and mud for the dogs which cannot be cleaned between dogs waste being boarded that will contaminate the ground. If you want to protect your dog from getting sick or a parasite steer clear of this one.
I'm glad this individual wrote because it highlights the different pardigms we all live under. We are climate controlled (as stated on our website) not air conditioned. We are brown in the summer, green in the fall/winter/spring. We have 18 acres of country (dirt) covered by grass, gravel and barkdust (no pavement or artificial turf). Your tour first thing in the morning may include the realities that our dogs poo but we would rather not expose them to the sanitizing agents we use and therefore clean after they have been let out to play. We excel at taking dogs whose previous boarding experience made them anxious and insecure and in a day or two have them romping, playing and engaging freely. We honestly inform you we have had dogs with goopy eyes, diarrea, vomit, coughs and horse barks here before and then value the freedom of individuals to exaggerate the point by using words such as 'very sick'. We strongly urge every pet owner to educate themselves on what resources are out there for dog boarding and daycare. Take some tours and realize you will have to choose between options. For example, you cannot have a green/lush Portland summer and also be concerned about our world's resources. You cannot address a dog's need to interact but then hope to isolate them from airborne diseases. You cannot have a facility that is within your budget and is accomodating with your travel schedule but has no place to temporarily hold, on pallets and mats that can be sanitized placed on natural surfaces, your dog that arrived sooner than their kennel vacated or is leaving later than their kennel was claimed. So, if you want to know what we are truly like based on your personal preferences and world view, come on over and check us out. We'll give you the same opportunity to view every part of what we offer, even if our washer has just overflowed, the cleaning routine has not been completed or we have just checked in 4 different dogs whose last boarding experience made them insecure and scared and so we have to pull and coax them to a place of safety so that we can begin addressing their fright. We guarantee you'll know if it fits your needs and we'll love to help you if it does.