My waitress was harsh and got defensive when my order was incorrect, she became loud with me and drew attention to our table over toast. She was condescending and spoke loudly as if we were children. As an introverted person my party was embarrassed and I was out of sorts...ruined my experience and I made her take the food back. I unfortunately dropped a couple of curse words to the owner when I went to pay for the food that we didn't eat. He was emotionally ill equipped to deal with an angry customer, ranting on about evil people like me and something about Donald Trump (??). At first he asked me to leave and I thought he said it was on him. But when I went to walk out, he threatened to call the cops (??). So I gave him my card and he ran it, threw it back on the counter, continuing to rant about evil people like me (spent my entire adult life in education giving impoverished youth a fighting chance kind of evil I suppose). I was a butthead and eventually went back and apologized for my uncivil approach to having my morning ruined. The coffee was good, the one egg that I ate was perfect, but in the end I dropped $30 on mostly uneaten food, and had to deal with a ranting owner, who doesn't have the emotional maturity to deal with an angry customer (who admittedly was having a hard time with emotional maturity in the face of being treated unprofessionally in a place I chose to spend a morning with my mother). Mom lives right up the street. This restaurant is one we (friends and extended family) have patronized many many times without incident. It is our local breakfast nook, so to speak, a local place to take out of town guests. Despite this, and despite fully accepting my role in setting the owner off, I cannot go back there. If you don't have the social skills to cope with and deescalate angry, disappointed, or embarrassed customers with grace, then you are doomed to fail in a service oriented business. Terrible, terrible morning...lost time, lost money, lost joy.
25. Figs Grille
25987 S Tamiami Trl Ste 109Bonita Springs, FL 34134
From Business: Great passion went into giving Figs the right feel. All the elements are designed to complement... the colors... the light... the sounds... in a word, Harmony.Fig…
30. Michelbob's Ribs
All the food is made from scratch- onion rings, baked beans, cole slaw and the bbq meats. Just good stuff with great historic collections for d…
Great Pizza, great environment. definitely recommend it anyone. We will order again from here. Hot Fresh and good.
Ordered carry out when I went to pick it up the manager was so busy cussing out his employees fbombs flying out of his mouth and then he turned to the customers waiting in the lobby and apologized for his employees being idiots. Wow what a jerk. Another guy makeing the pizza had huge earrings and his uniform attire was ridiculous. I left and went to Jetts pizza as I was driving back through both of these guys were out back smoking while all of those customers were still waiting on their pizzas. Very rude experience. What a change from last year the managers were so polite no yelling or cussing what happened to those men?
I have ALWAYS been extremely happy with my experience's with the Bonita Papa John's. And have been a loyal customer for many years. It upsets me to see a review like the one below, maybe You were having a bad night... H.
Good food, nice people, great prices
Wait sraff snarky, food undercooked, or never received
I went there just based off of some guy giving us the link while I was at hooters. I looked at the drink menu and was hooked I had to try those drinks. I looked at their facbook page and they had some negative reviews but I decided to go with my husband anyways. The owner said that he blanches his wings first to keep the freshness and moisture in the wing. My husband is a beer and wing man so we made a day of it. Despite the reviews on facebook I went and was highly pleased with my first time experience. My servers name was emily and she was totally awesome. She was right on top of our drinks and condiments and made sure we were well taken care of and even stopped and had a conversation and cracked some jokes....totally love it....I ordered a ribeye with fries cooked medium well. The steak was excellent tender melt in your mouth like butter cooked to perfection and full of flavor and I ordered almost every drink on the drink menu. All the drinks were mixed perfectly and very delicious. My husband had fried cod fillet with fries and 420 hemp ale which he describes as "very very stout, not for the weak." It was a very laid back atmosphere I loved the pub feel and the owner walked around introduced himself and was taking the time to check on all the tables around the room. What could be more awesome than that? If you want good drinks and food for a great price come to Johnny Malloys!!!
I ordered a large pizza with bb-q sauce on it along with bread sticks and three extra dipping sauces(pizza sauce, ranch, and honey mustard) After giving my card information for delivery from the order taker all they asked was: "Is that all?" and hung up on me...never bothering to tell me how much my order was and how long it would be, very rude! After waiting for my pizza order for over an hour I called the store back and asked how long it was going to be, again talking to the same employee who had hung up on me, he says that she would be there...I waited another 15 minutes and the delivery person which was a man finally shows up and said that they got lost but couldn't bother to call and get directions even though they had my phone number on file, not only was my pizza cold but they didn't include any of the dipping sauces I had asked for but was charged for anyway and this has not only happened once but seems to be a reoccurring issue every time I order...I am not happy! I let the delivery driver know I was upset and he didn't offer any solution, just stood there with a smug smile on his face, he didn't deserve the tip! I didn't get anyone's name but I'm sure they have done this to other people before...so this is the last time I will ever get pizza here, I also ordered on a separate occasion and when I got my pizza all the cheese was stuck to the top of the box and I was promised a free pizza on my next order...Upon doing that, an employee gave me a hard time and made me look like I was just trying to get a freebie, I had to drive to your store and play back the message I still had on my voice mail because your employee didn't believe me because I didn't know the name of the manager or whomever promised me the free pizza! Ridiculous! Shouldn't your employees keep track of things like that? Isn't it their job to take care of the customers? I would never do something like this in my job!!!! Just horrible service! Very disappointed! You not only lost a great customer but I will be telling everyone not to order from that store because they can't get anything right, act unprofessional, and will screw you over......Goodbye Papa Johns! Bunch of idiots!
I expected quite a bit more for the outrageous prices. the seafood basket had 2 shrimp 2 fish and 3 tiny scallops allof which over cooked! the Mahi was tasty however hard and over cooked. service took forever. and extra for everything; pop, butter, chocolate milk, blackened spices, etc. the best part was the papertowel napkins. save ur money go somewhere else for seafood.
This is one of the best Breakfast and Lunch restaurants in Bonita Springs. The food is consistently great and the service is superior. The place is immaculate. We love it and you will too!