Sears Optical

I've been a client of Sears Optical for 15 years. You would think they would appreciate your business, BUT THEY DON'T. The people they hire are VERY UNPROFESSIONAL. I went in for my exam and paid in full. I went to get more contacts but THEY REFUSED to provide additional contacts since my prescription expires soon. They said I needed to pay for another exam before I can purchase contacts through them. My mistake by not getting a copy of my prescription when I paid for it. I am totally out of contacts, and have a hard time driving without them. THEY DONT CARE ABOUT YOU, ONLY ABOUT COLLECTING THEIR MONEY.

****** S T A Y C L E A R O F S E A R S O P T I C A L ****** in Boise. Walmart Optical gives better service than them, and they're cheaper.

I have used this store for my eye care in the past, and I found the quality to be wonderful, but the prices to be a little on the expensive side. The staff here are wonderful, and you can generally get an appoinment whenever you want one - there are always knowledgable people available to take care of you.

Along with their website, sears has started providing horrible customer service. It used to be that you would walk into this store and find someone to help you within minutes. Lately if you have a question you'll be lucky to find someone who isn't a part time teenager who can't answer your question anyway. It's a shame, but this store has gone downhill quickly in the last year.