8363 W Franklin Rd, Boise, ID 83709
1-888-BEST BUY: (888) 237-8289
Best Buy Boise
Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama
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My recent experience with Best Buy has been terrible. We ordered a refrigerator in July as part of the 4th of July sale. We requested delivery the first week of October because we were building a house and weren't moving until then. This gave Best Buy PLENTY of time to get my refrigerator from the distribution center to the local Best Buy so it can be delivered to our new house. I received a call confirming delivery and they said it was supposed to be on the truck Monday. Later, I got another call saying it wasn't on the truck, but it should be on the next one and early next week it will be delivered...at this point 5 days late. Today I got a call and they said it will be delivered to the local Best Buy on Sunday, but they can't deliver it until Thursday! I asked why this was the case...we ordered our fridge in JULY and it should be rush delivered to us since it's already arriving late. Nope...they said there's nothing they can do about delivering it earlier than a week late. They said they will compensate me, but honestly...how to do you put a dollar amount on not having a refrigerator for two weeks when you move. Let's not forget...I ordered the refrigerator in JULY! I would not recommend shopping at this Best Buy. Hopefully there is another local Best Buy that has better communication with the distribution center and better customer service. This Best Buy will never receive business from me again. We will be buying elsewhere for all our new house needs.
Wow! terrible service. I walked around this store for near an hour looking for several different items. Not one person stopped to ask if I needed help Then, when I finally found what I wanted and went to the check out, the snide check out girl told me that I had to use another credit card because mine was looking a little worn (from sliding in and out of my wallet) No, I don't need another card, in fact office depot took my card just find when I shopped there instead.
05/28/2011Provided by Citysearch -
I believe in second chances but today was my last straw with Best Buy! It is not necessarily the store in Nampa, Idaho (because I have found the people very nice) but it seems more like the corporate policies are not set up to be customer friendly. I had a brand new, never opened video game that was bought as a gift but my son received it from someone else. I had the receipt and went to return it. It was outside the 30 days for returns because I bought it early in case they sold out closer to the date. I couldn't argue even though I was not told this at time of check out, it is printed on the back of the receipt. I am now stuck with a $60 game.
This is my 3rd time after purchasing something from Best Buy or using their Geek Squad that it feels the policies in place are too restrictive. It almost feels they don't care about you because they already have your money or you have no choice but to pay it. I can understand that as a business they can't take risks and lose money.
I am done messing with them and from now on will take my electronics business to other companies that are more customer friendly. Hope this helps others to also think twice or make sure you know what the return policy is and i.e return it within 30 days, don't open the package at all, and have to have a receipt.
06/16/2009Provided by Citysearch -
My husband and I went to Best Buy in Mid February to purchase a computer and a tv. The sales person Terry was fun to work with and pointed us toward a MacBook. Which I do love. A month after getting the computer it crashed big time. I spent hours on the phone and got it fixed. a month later the key board went out...again got it fixed but it was gone 2 weeks. Got it back then it really crashed. Again I was on the phone was told by Apple ppl to take it back it was not right. Took it back to Best Buy then the fun started. These ppl are the rudest most arrogant ppl I have ever had the opportunity to work with. Only back up the products they sell if you purchase their service pack. What does that tell me about their confidence in the products they sell. I even called their 800 number and have never gotten a call back. I promised them I would tell everyone I know what poor service they give so buyer be ware....they do not care about customers just the all mighty $$$$.