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Best Buy

Map & Directions
(6 Reviews)

8363 W Franklin Rd, Boise, ID 83709

(208) 658-9670

OPEN NOW
Today: 10:00 am - 9:00 pm
52
YEARS
IN BUSINESS
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General Info
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Boise, Idaho.
Hours

Regular Hours

Extra Phones

1-888-BEST BUY: (888) 237-8289

Brands
Acer, Alpha, Alpine, Amp'd Mobile, Apple, Aspire, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Digiwa, Hewlett Packard, Japanese Victor Corporation, Macintosh, Mickey & Co, apple, at&t, ipad, iphone, refrigerators, samsung, sony, sprint, verizon
Payment method
master card, visa, all major credit cards, amex, discover, company card, diners club, paypal
Location
Franklin Towne Plz
Neighborhoods
West Bench, Maple Grove - Franklin
AKA

Best Buy Boise

BEST BUY

Categories
Major Appliances, Consumer Electronics, Cellular Telephone Equipment & Supplies, Television & Radio Stores, Automobile Radios & Stereo Systems, Computer & Equipment Dealers, Computer Printers & Supplies, Office Equipment & Supplies, Home Theater Systems
Other Information

Specialties: Dance, Blues, Educational, Coffee Makers, Comedy, Cell Phones, Disney, Audio & Video, Fax Machines, Batteries, Big Screen Tvs, Heating Systems, Dryers, Blackjack, Dishwashers, Chairs, Window Air Conditioning Units, Heating Equipment, Animation, Bbq Grills, Gas Grills, Copiers, Barbecue Grills, Desks, Barbecues, Athletic Events, Music Theater, Ice Machines, Air Conditioners, Church, Drama

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Reviews

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Lynsi C.

10/07/2016

Overall
Selection
Service

My recent experience with Best Buy has been terrible. We ordered a refrigerator in July as part of the 4th of July sale. We requested delivery the first week of October because we were building a house and weren't moving until then. This gave Best Buy PLENTY of time to get my refrigerator from the distribution center to the local Best Buy so it can be delivered to our new house. I received a call confirming delivery and they said it was supposed to be on the truck Monday. Later, I got another call saying it wasn't on the truck, but it should be on the next one and early next week it will be delivered...at this point 5 days late. Today I got a call and they said it will be delivered to the local Best Buy on Sunday, but they can't deliver it until Thursday! I asked why this was the case...we ordered our fridge in JULY and it should be rush delivered to us since it's already arriving late. Nope...they said there's nothing they can do about delivering it earlier than a week late. They said they will compensate me, but honestly...how to do you put a dollar amount on not having a refrigerator for two weeks when you move. Let's not forget...I ordered the refrigerator in JULY! I would not recommend shopping at this Best Buy. Hopefully there is another local Best Buy that has better communication with the distribution center and better customer service. This Best Buy will never receive business from me again. We will be buying elsewhere for all our new house needs.

Jon H.

03/12/2015

Overall

Wow! terrible service. I walked around this store for near an hour looking for several different items. Not one person stopped to ask if I needed help Then, when I finally found what I wanted and went to the check out, the snide check out girl told me that I had to use another credit card because mine was looking a little worn (from sliding in and out of my wallet) No, I don't need another card, in fact office depot took my card just find when I shopped there instead.

JusticeBoise

03/29/2012

Provided by Citysearch - 
Overall
Great

The customer service and overall helpfulness of employees is incredible. Bright, clean store and extremely helpful associates. They stand behind their product well and the Geek Squad service plans have payed off really well for me.

bobbiebebop

12/01/2011

Overall
This is the worst Best Buy I h...

This is the worst Best Buy I have ever been to. I have traveled all over the country and the customer service here is the worst. I will NEVER go into this location again.

nic a b

05/28/2011

Provided by Citysearch - 
Overall
Three strikes your out!

I believe in second chances but today was my last straw with Best Buy! It is not necessarily the store in Nampa, Idaho (because I have found the people very nice) but it seems more like the corporate policies are not set up to be customer friendly. I had a brand new, never opened video game that was bought as a gift but my son received it from someone else. I had the receipt and went to return it. It was outside the 30 days for returns because I bought it early in case they sold out closer to the date. I couldn't argue even though I was not told this at time of check out, it is printed on the back of the receipt. I am now stuck with a $60 game.
This is my 3rd time after purchasing something from Best Buy or using their Geek Squad that it feels the policies in place are too restrictive. It almost feels they don't care about you because they already have your money or you have no choice but to pay it. I can understand that as a business they can't take risks and lose money.
I am done messing with them and from now on will take my electronics business to other companies that are more customer friendly. Hope this helps others to also think twice or make sure you know what the return policy is and i.e return it within 30 days, don't open the package at all, and have to have a receipt.

AWFerguson

06/16/2009

Provided by Citysearch - 
Overall
I thought it was the Best Buy hahahahaha!!!

My husband and I went to Best Buy in Mid February to purchase a computer and a tv. The sales person Terry was fun to work with and pointed us toward a MacBook. Which I do love. A month after getting the computer it crashed big time. I spent hours on the phone and got it fixed. a month later the key board went out...again got it fixed but it was gone 2 weeks. Got it back then it really crashed. Again I was on the phone was told by Apple ppl to take it back it was not right. Took it back to Best Buy then the fun started. These ppl are the rudest most arrogant ppl I have ever had the opportunity to work with. Only back up the products they sell if you purchase their service pack. What does that tell me about their confidence in the products they sell. I even called their 800 number and have never gotten a call back. I promised them I would tell everyone I know what poor service they give so buyer be ware....they do not care about customers just the all mighty $$$$.

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