My recent experience with Best Buy has been terrible. We ordered a refrigerator in July as part of the 4th of July sale. We requested delivery the first week of October because we were building a house and weren't moving until then. This gave Best Buy PLENTY of time to get my refrigerator from the distribution center to the local Best Buy so it can be delivered to our new house. I received a call confirming delivery and they said it was supposed to be on the truck Monday. Later, I got another call saying it wasn't on the truck, but it should be on the next one and early next week it will be delivered...at this point 5 days late. Today I got a call and they said it will be delivered to the local Best Buy on Sunday, but they can't deliver it until Thursday! I asked why this was the case...we ordered our fridge in JULY and it should be rush delivered to us since it's already arriving late. Nope...they said there's nothing they can do about delivering it earlier than a week late. They said they will compensate me, but honestly...how to do you put a dollar amount on not having a refrigerator for two weeks when you move. Let's not forget...I ordered the refrigerator in JULY! I would not recommend shopping at this Best Buy. Hopefully there is another local Best Buy that has better communication with the distribution center and better customer service. This Best Buy will never receive business from me again. We will be buying elsewhere for all our new house needs.
polite, respectful, will help you anytime you need help, got good service, well mannered, very understanding, explains information in the easiest wa…
Do not use this shop's repair service. They only offer warranties on labor, not parts. So if they put a part in your device incorrectly and it breaks or ruins another component, they will not replace the part(s). Also, the shop is extremely unorganized, they will not return phone calls or come anywhere close to completing repairs in the time frame they tell you. They also hire untrustworthy employees who they later use as scapegoats for when you inquire why its taken 4 months for your item to be repaired. I lost nearly 1200 dollars on a TV+repairs because this shop ruined my unit.Also, the owner made some disparaging about Mormons while referring to a former employee.
Wow! terrible service. I walked around this store for near an hour looking for several different items. Not one person stopped to ask if I needed help Then, when I finally found what I wanted and went to the check out, the snide check out girl told me that I had to use another credit card because mine was looking a little worn (from sliding in and out of my wallet) No, I don't need another card, in fact office depot took my card just find when I shopped there instead.
I just asked a question about use of a TV here in the US and got a helpful response. Awesome - the Big Box stores wouldn't or couldn't help. I like this outfit and will trust them with my Grundig unit for repair. RT - Boise
Beware, these guys are rip-off artista extradinaire!! Take your business elsewhere!! A friend of mine from germany bought a MacBook Pro here last September. When the fan stopped working and there was some cosmetic damge to the unit less than 9 months later, she was charged $800 by a disreputable sales agent who took advantage of her non-English speaking naivete and didnt fully explain her options. What a rip-oFF! When I complained they basically told me ANY repair is $800 and nothing was covered by the warranty!!! The staff is pushy and arrogant and basically has the feel of a car dealership. You're crazy if you buy anything from these dirt-bags!