If you have a couple of hours to wait in the room for the doctor to finally see you - no problem. These guys are so unprofessional it's a shock they are still in business. Both times I waited over an hour, the second time I could hear the doctor chatting with the nurses outside the room!!!
I had a cataract surgery a year ago and now I look forward to a second surgery to remove a giant spider-like "floater." I got an infected cornea, scaring, a quarter moon shadow on outer side of eye and 6 months of pain that kept me awake nights to the point wher I now continue that sleep disorder. A simple, "I'm so sorry" would have been nice, but he took no resposibility for anything. He blamed me for everything except his inability to diagnose Ocular Rosacea. Last but not least, my pain went away when he hired a second opthomologist, Dr Barret, who said I had Ocular Rosacea (not seen by Hollingshead or Dr Besecker [optomitrist in charge of my care.]) For 6 months I suffered and wore an eye patch when an antibiotic ointment would have mitigated that part of my failed cataract removal. I've had facial Rosacea pustules for 30 years and had no knowledge I had "dry eye" until my eyes turned pink after my initial visit. Next I had to spend $1,500+ in unanticipated medicine co-pays. Don't believe short, good reviews. I think they're "plants." I overheard others in the waiting room who had "this never happens" surgery results.
I was a customer of Idaho Eye Pros, Doctor Kofoed (within EyeMart Express) for several years. I really did not have any issues, I did have to return a couple times to have my prescription adjusted after receiving a prescription that did not seem to work for me. This also happened with my mother as well. My complaint is that I received a bill this past July for $70. I was not sure why I received a bill as I had not visited their office since July of 2015. I contacted them and was told that my insurance did not pay them. What upsets me is that I was not notified of this last year when this occurred; otherwise, I would have used my Medical Visa card to pay them then. Why did it take a full year for them to contact me about an outstanding bill??? So I ended up paying them out of pocket this year, because I cannot use the medical Visa card for an expense that occurred a year prior. I live on a limited income so this really was money that I could not afford. Had they notified me last year, I would have cheerfully paid them with the medical credit card. Because of their neglect in notifying me, they have lost my business, as well as my mother's and my adult daughter, who were also patients of Dr. Kofoed.
The doctors, staff, location, optical and surgical service are all top drawer in my opinion. Been going there for years
Maple Grove Eye Clinic has had a large change in staff recently. Therefore, the existing reviews of this facility thankfully no longer apply. Maple Grove Eye Clinic has recently hired a completely new staff for its front office. It is unfortunate that the experiences described by previous reviewers were so negative. I can assure you that the new staff that will greet you if you return to MGEC will change your perception as they are friendly, respectful, understanding, and always put the patient first.
Love these guys, they r great at what they do
DO NOT SEE THIS DOCTOR.I have wasted so much time at this clinic and I'm out $119 and nothing to show for it.1. Make lots of time in your schedule for this!I made an appointment for an eye exam and contacts. My appointment was for 10:45 am. It was nearly noon when the optometrist finally came in to see me and when you add in the time with him, I spent about 2.5 hours there.2. Get ready to be treated badly!In the meantime, I was treated very rudely by every person I had to interact with. From the woman who checked me in, to the man who assists the doctor with the exam, the woman who orders the contacts, and the ladies who make the appointments. Every single person there is short, unfriendly, and condescending. It is unbelievable.3. Get ready to go back over and over again.When my contacts finally came in, I had to make an appointment to pick them up, which translates to MORE WAITING in the lobby, and in the chair. This second appointment also took a couple of hours just to be seen. The best part is the prescription was no good. Which meant, you guessed it, they wanted me to make another appointment. At this rate, there is no telling how much of MY time they are willing to waste.In the end, after suffering through a second pair of contacts that neither fit, nor corrected my vision, I have elected to find another doctor. I called the Maple Grove Clinic and let them know how terribly unhappy I am. Their response was uncaring. I asked about a refund, but their response was immediate talk about collections. There's that rudeness I was telling you about.To finalize my unhappiness with this group of good for nothings, I was told that if my prescription was not good, it was my fault, not theirs.Lovely.You've been warned.
Have seen him several times and have always received a very professional but enlightening experience which made the time and situations extremely smooth. I have tried several others in his profession due to my eye situation and Gary was the only one to fully comprehend and resolve the issue.
The staff is great. They really try to get to know all of my vision needs