If you have a couple of hours to wait in the room for the doctor to finally see you - no problem. These guys are so unprofessional it's a shock they are still in business. Both times I waited over an hour, the second time I could hear the doctor chatting with the nurses outside the room!!!
5680 W Gage StBoise, ID 83706
I was a customer of Idaho Eye Pros, Doctor Kofoed (within EyeMart Express) for several years. I really did not have any issues, I did have to return a couple times to have my prescription adjusted after receiving a prescription that did not seem to work for me. This also happened with my mother as well. My complaint is that I received a bill this past July for $70. I was not sure why I received a bill as I had not visited their office since July of 2015. I contacted them and was told that my insurance did not pay them. What upsets me is that I was not notified of this last year when this occurred; otherwise, I would have used my Medical Visa card to pay them then. Why did it take a full year for them to contact me about an outstanding bill??? So I ended up paying them out of pocket this year, because I cannot use the medical Visa card for an expense that occurred a year prior. I live on a limited income so this really was money that I could not afford. Had they notified me last year, I would have cheerfully paid them with the medical credit card. Because of their neglect in notifying me, they have lost my business, as well as my mother's and my adult daughter, who were also patients of Dr. Kofoed.
The doctors, staff, location, optical and surgical service are all top drawer in my opinion. Been going there for years
Stopped in at a spare of the moment to schedule an exam, as luck would have it they were able to get me right in.nDr. Fackrell and his staff were very curtious and explained every procedure before hand. I had some concerns regardingnmy eyes and Dr. Fackrell was very attentive to my questions along with professionally responding to them. I appreciated the time nthat Dr. Fackrell and his staff took to answer any and all of my questions/ concerns. I did not feel like,I was being rushed along.nI would recommend anyone to Fackrell Eyecare, and I'll be back in a year for my annual eye exam.
Love these guys, they r great at what they do
Have seen him several times and have always received a very professional but enlightening experience which made the time and situations extremely smooth. I have tried several others in his profession due to my eye situation and Gary was the only one to fully comprehend and resolve the issue.
The staff is great. They really try to get to know all of my vision needs