My experience with Idaho Cab Co started off great. The cab driver Shaun was nice and a safe driver. My experience with the Idaho Cab Co ended up with the manager Don Triolo yelling at me on the phone. I lost my license between a cab ride and my destination. I immediately called the Idaho Cab Co driver, Shaun, 5 minutes after I realized I did not have my license. He did not answer the phone so I called the Idaho Cab Co. and I was told the cab driver would look for it and call me back. I never received a phone call back informing me if my license was found. Yes, I called the Idaho Cab Co. at least 3-4 times within 12 hours. I was told the following day the cab Shaun was driving had not been checked yet. So I called 7 hours later and the manager Don Triolo stated: " You have called us 3 times and I told you last night we don't have your license and the cab driver looked for it and he didn't find it." I would have been satisfied with the response but Don was extremely rude and demeaning. I was a paying customer supporting the Idaho Cab Co. and he lacked the basic ingredient of customer service; customer service! A customer refers their friends to a business. The way I was treated by Don was appalling. When I asked to speak to a manager because of the way he was speaking with me he stated: I am the manager escalating his voice. I asked for his first name and he told me but when I asked for his last name he hung up the call. THEN he called me back and accused me of calling Idaho Cab Co. and hanging up then proceeded to tell me a number of people lose their items and I lost my license somewhere else so I needed to look elsewhere for it and stop calling the Idaho Cab Co. Obviously I lost it and I thank him for delivering the most awful customer service I have ever received. I hope they do not treat anyone the way I was treated because his behavior was disgusting.
3905 W Alpine St Apt 82Boise, ID 83705
From Business: Broadway taxi provides prompt, courteous and reliable taxi service throughout Boise and surrounding cities. Our taxicab service is available 24/7 for your conveni…
Enes is the most incredible cab service professional we have ever had the privilege of working with. If you are looking for someone who goes above and beyond, Enes is your guy. After a long series of unfortunate events, including the loss of a very necessary i.d. card for a departing flight, Enes drove an hour out of his way to another county to pick up my fiance in a pinch with my credit card on file prior to take off. Picked him up on time, raced him to the DMV to replace his i.d. which he paid for until my fiance could get his check cashed, then raced him all the way back to the airport an hour the other way. My fiance was without a phone, and in the circumstance, was even granted use of Enes's cell to keep in contact with me so I could stay informed. He dropped him off early for the flight, and even called me afterward to let me know he had arrived safely as I was home in another state. Enes, I cannot thank you enough. You were a lifesaver in a bad situation. Our silver lining. Thank you so much. If we are ever again in Boise, we are calling to take you out for dinner and drinks!
We had an incident at our salon with a woman who very quickly became "out of it" while receiving a color service. We were able to get her color washed out and knew we had to call her a cab to get her home. Although we never saw her drinking, we were unsure of what she was under the influence of. I was concerned the cab would not take her in such a state so when the driver came, (he arrived quickly after the call), I went to speak with him. Juan had a very clean cab and was very accommodating. We gave him the address and her credit card and he informed us of the cost. Juan even called us after to say he was able to walk her to the door of her building but due to policy, was unable to walk her upstairs to her door. We did not ask him to call us so I really appreciated it. Thank you for making a very difficult and uncomfortable situation a little easier on us.
I read the reviews on YP and didn't believe them because they looked like plants. Everyone seemed to know his name (Enes) and all reviews were just too good. OMG (I love that phrase), he is real, and indeed as reported. I gave him my address and name and mentioned that he'd been to the address a year ago, and he paused and said, "You were here from Kansas and you were visiting your son." I said, "You keep notes?", and he said, "No, I remembered you, I promise. No notes." Anyway, Enes is a one-man show, and is for real. Once you try him, you'll not use anyone else. S. (Retired college professor from Kansas, visiting our son in Boise)
The ONLY taxi service in Boise to use. Enes is the most professional , dedicated & dependable. On a recent return trip using the least dependable airline ..United.. Enes greeted us as we got off the delayed by 1 day flight and waited for quite sometime while we again waited to report lost luggage. He was very cordial @ 12:30 am & patient beyond understanding while we battled with a rude baggage claim worker @ the United lost baggage claim. I can't recommend Enes enough.
I have been in Boise me whole life and remember just having taxi available was great. Taxis in Boise have been a necessary evil for the past 10 years but recently called Idaho cab in the phone book and couldn't believe that this small company is doing what once abc and boiseciti taxi were doing three decades ago. To make it quick I will use Idaho every month I leave town. There customer service is great and the cars are clean and I hope they keep doing what they are doing
US Taxi is my go to. Enes and his crew are very polite, respectful, and engaging individuals with timeliness and service you would expect. When I travel as a solo woman in the early a.m. or late p.m. I feel very safe and relaxed knowing Enes and his crew will are reliable, respectful and professional. When we travel as a family - - it is the same great story over and over. Wouldn't recommend anyone else!
Given I travel to Asia every month now for the past four years, I CANNOT afford to miss my plane out of Boise for connecting flights in San Francisco. Using Enes gives me peace of mind which really helps reduce the stress in traveling. When returning to the U.S. it's nice to know that Enes is always just a phone call away. He's a gift I've given myself!
Best and most reliable taxi in Boise area. I have been using Enas Kajdic for 10 years for regular transportation to and from airport. Never a problem. Always on time and remembers all schedules. Nice to have someone waiting with a greeting and a smiling face when I get home after a week out on work.
This is a Great All American Company!. All English speaking, 24/7 dispatched friendly honest drivers, this is what small business is all about. The lames leaving negative comments below are wanna be competition independent cabbies that are just sore cause we fired them for professional reasons.