Todd was great. No unexpected charges. Great job on the service & clean carpet results. A+++++++++++
These guys are GREAT! Scott Harman did the best job. My stairs had never been cleaned on the faces before, just the tops. My couches and overstuff chairs turned out spectacular. I have recommended Harman Family Carpet Cleaning to everyone I know.
Todd is the ultimate cleaning professional. He was eager to get to work, over the phone he explained the process and how to prepare the space for cleaning. He arrived on time, upbeat and ready to work. Todd assessed the space and it's needs. He then efficiently attacked and removed pet stains from my carpet, along with multiple I am not sure what that is stains and revived my stinky beat up couch. My area rug and the rest of the carpet look like new. Fantastic!!!!
Baird's destroyed my wife's leather jacket, valued at $300, then refused to reimburse us for the full amount. The whole ordeal took place over three months, with the company neglecting to initiate any sort of first-response. In a phone call, Shannon, the manager claimed she would only pay the minimum declared by the BBB, $60, rather than make it right with me. My wife has now lost her beautiful jacket to this company that will only do the bare minimum for their customers. We will NEVER go back to a Baird's and I highly recommend you do the same. If you've ever been screwed by a company, please share this with all of your friends and family.
Great experience! I've recommended Todd to other Boise and Meridian home owners in the past and they've all been very happy, but haven't had the opportunity to use his carpet cleaning services myself, as my home has hardwoods throughout. But I just bought a rental property in West Meridian with wall to wall carpet and I was afraid I would have to replace them--the carpet isn't the best quality and they're a light tan color and there were spots I was sure wouldn't come out, particularly where some furniture obviously sat and stained the carpet as well as mysterious dark stains along the baseboards. But Todd got right to work and not only reassured me that the carpet had some life in it, but that he could get it looking good and he really did! When he left, the carpets looked great and were only slightly damp, so I could continue doing some work around the house and with the heat turned up, they were almost fully dry w/in 6 hours or so. Smells clean, but not perfumey. Im not leaving this review just for a job done well, which I expect actually, but for his going above and beyond: not only did Todd schedule the Boise carpet cleaning around my other projects going on, he enthusiastically helped me complete one frustrating project--I had been trying to remove fiberglass insulation that had been stuffed into air return vents (who knows why?) by using my shop vac to suction grab a piece and slowly pull it toward the opening where I could grab it, but my shop vac simply didn't have the umph to hold on. Todd amusedly watched my futile efforts with my shop vac and rake and then offered to give it a try with his much more effective vacuum (connected by a long hose to his van). He then spent a good 15-20 minutes with me laboriously working the insulation out of the ducts and vacuuming the duct out in the process, though it required that he clean the filter on his vacuum motor several times. And he didn't add anything to his bill for his extra time and effort. I very much appreciated both his help and his attitude.
We had our finished basement and basement steps cleaned, including several areas where our dogs had urinated.I was very pleased with the Boise carpet cleaner from Big Blue that came out. They called me the same day I sent the email to provide an estimate and they were able to schedule an appointment for three days later. The estimate they gave me was exactly what I paid, and the representative even reduced the price of cleaning the stairs since it was an unexpected request. The carpet cleaner arrived on time (7:30am) and he was very friendly. He measured the area being cleaned to get a more accurate price, and after discussing his process he got to work. He moved all of the furniture that needed to be moved and placed it on top of foam blocks so as not to make an impression on the carpet after cleaning. He pre-treated the pet stained areas with an enzyme and proceeded to clean from corner to corner, up to the edges of the walls. I am VERY happy with the outcome. All of the pet stains disappeared and in the last three weeks we have not seen any new stains rise to the top as the carpet dried. It looks brand new though it is actually six year old carpet. The Boise carpet cleaning was very friendly, and he cleaned up after himself when he left. The whole cleaning took about an hour and it was a job well done. I would definitely use big blue carpet cleaners in Meridian again.
My dad fell, hit his head and bled all over the dining room carpet. The Boise carpet cleaner helped clean it all up, until it was spotless!!First off, I am not sure I got the price he charged exactly correct BUT I can tell you I called a few other places and his price and responsiveness were the best right off the bat so that's why my dad and I went with him. My dad is partially handicapped and he had an accident where he hit his head against the dining room table and there was a lot of blood around the surrounding area (and I mean a lot as he had cut an artery!). Unfortunately, a well-intentioned friend of his had sprayed carpet cleaner on all of the stains in the hopes of getting them out. But, as I found out from the carpet cleaner in Boise, the best thing is to not spray carpet cleaner or any other solution on the stain as it will make it more difficult, if not impossible, to get the stain completely out.Todd, the carpet cleaning Boise guy, came within a few hours of my phone call and worked on the stains. My dad said it looked SO much better. However, Gus warned us that sometimes, with blood stains, after the carpet dries, the stain can show through again. And, that is, unfortunately, what happened. So, carpet celaner in Meridian, came out again at no charge, which we were really appreciate of.But, then my dad told me there were still some remaining spots showing through, even after Todd's 2nd visit (as I said, he bled a lot), and Todd was so kind and came out again...at no charge!!! Believe me, my dad and I were so happy we had met such a responsible, attentive and helpful service provider. It can be a rarity to have people really stand behind their work like that.The best part is that the stains are COMPLETELY gone! You cannot see any of the spots from the accident, which means my dad doesn't have to change his carpet!!! We would not hesitate to use this Boise carpet cleaning service again and refer him to others. Thank you, Todd!!!
Stop your search NOW!!! Absolutely, fantastic service. Needed dining room, stairs, long hallway, master bedroom, master bath, and big bedroom. Stains galore. Really serious stains, stains that I thought no Boise carpet cleaner had a chance getting out. Some due to animals, and dropped food stuff and drink. Not cleaned for over 10 years. These stains took lots of concentrated effort and Todd ( worked non stop for 4 hours! Todd also had to stretch the carpet in a very large bathroom (also severely stained from black powdered eye shadow mess). Im glad i didnt have to call a second Boise carpet cleaning service that did this kind of thing. Todd was very honest about the cost in that bathroom and was worried that it would be cheaper to just re-carpet it because of the serious stain work and stretching. He performed magic, and lo & behold it is ... pristine looking, better than when we moved in!!!!I will never allow my carpets to go uncleaned again. I will call Todds Pro Kleen and have Todd and his crew come outevery 18 months. Or sooner if i really need a goof carpet cleaning. REALLY! I researched Boise carpet cleaners for quite a while prior to choosing Todds pro kleen due to bad experiencesand am so very happy to have found the perfect cleaning crew!!!! CALL THEM ... SEARCH NO LONGER. I wish I could talk to you and explain how GREAT this carpet cleaning service is, not to mention, how reasonable. Terrific prices. You won't regret hiring this company.
Todd way above what was needed to ensure my carpets looked as amazing as can be. I have an 11, 7, and 5 year old so you can only imagine how dirty my carpets were. Todd took is time and even went over some area twice that needed a little extra carpet cleaning time.
Cant say enough with how much they went out of their way to get me on the schedule the same week i called. I went down the list of boise carpet cleaners and couldnt find anyone that would come before mothers day next week. Todd was very friendly and was able to call me back after a cancelation to fit me in.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.