We purchased a used vehicle, test drove it first. First appearances everything seemed fine. Got 1/4 mike down the road, hit a bump and the truck went into a death wobble. Called Cavender, they told us to drive it home (5hr drive) take it to local dealer and they would pay to have it fixed. Now they want us to drive an unsafe vehicle back to them, over 300 mike trip, so they can fix it. So basically they are not going to fix it. After having it for two days, batteries were found to be fried and had to be replaced and now there is an electrical issue. According to Cavender this truck went through a 172point check before being put up for sale.
Changed Review from 1 star to 3 starsHad a serious issue with this dealership. It got messy, but at the end of the day they got everything sorted.
I recently bought a used truck from Nissan of Boerne. I made an online inquiry via AutoTrader about a truck that was used, but in excellent condition. Joe Barry replied to my inquiry within the hour. He scheduled an appointment with me only hours later. That same evening, he stayed late so my family could come check out the truck and test drive it. We put a small deposit down so the truck couldn't be sold while we thought on it. Joe was patient with us while we took the week to fill out the online credit application. We went in that Friday and signed the paperwork for the vehicle. They cleaned up the truck nicely and fixed the two things that bothered us on the vehicle. My only complaint is that we were only given one key fob, but we were promised two.
we had exceptional service from the moment we dropped off the car until we picked it up
Exceptional, as always. Mike even re-fastened a trip piece at no charge that was making a concerning noise. See you in a few thousand more miles!
service personnel were great,cookies were good too.service was completed in a timely manner
My service person kept me informed for 5 weeks. He is the reason I am still considering using this dealership in the future. He was very thorough and can explain things well.
Wonderful! Toyota employees always go above and beyond. I always am very empressed with the exceptional service I receive,. Thank you & Merry Christmas to all,
It was my first time buying a car - Ronnie and Chris were very helpful!
great service. Pleasant personel. On time and willing to help.thank you