I am very upset right now with my #Geeksquad experience. I am writing this as I am still on hold for over 1 hour 12 minutes. I wanted IT help today, so I googled you, called in, spoke with an "Agent" and then gave my credit card and paid a high fee of $90 to help me set up my router properly so that I could access my camera from outside my home network. I was transferred and someone knowledgeable helped me and ended the phone call before the problem was solved. I called back in and now I'm being told they can't help me? That now I have to call back tomorrow to have someone else deal with the issue? NOT NICE TO customers willing to pay a HIGH fee of $90 for something that should take an IT pro less than 20 minutes to fix. I still have all the logs for the Online Support LogMeIn sessions that show exactly who I was working with on my screen! WOW! I was just told that the supervisor would have to escalate the issue to get me assistance. The excalation procedure would take 24 to 48 hours! So, here I am with the same problem I called in with 3 hours later. No Money, no respect, same problem. #customerservicefail I would never recommend Geek Squad service to anyone based on this bad experience.
802 Old Harbour Rd # 2North Palm Beach, FL 33408
From Business: IDT is a regional network systems integrator specializing in the design, implementation, and support of the enterprise networks. Our team has the combined resourc…
PC Wizards clearly lives up to its name. For well over a decade, it has been building custom computers for me, right down to the very last detail, as well as maintaining and updating them. Their prices are extremely reasonable and affordable to the average user. And what's even best is their ability to repair most computers within four hours.- Glenn Reiner, Coconut Creek, FL
My personal/business computer was on the “outs” so I started to shop for a new computer to replace. There are so many options (memory, RAM, processor, screen, battery life, warrantees, etc.) that it overwhelmed and confused me to the point where I wasgiving up. Luckily a friend in the IT field referred me to Mike at P C Wizards Inc. in Boca Raton, FL. Mike listened and understood what my needs were and offered great options and solutions that fit my budget. I feel he really went the extra mile with his attention to detail and customer service/follow up. He built a custom machine with so much more performance than I could have got from a retail store. The customer experience was exceptional. I would not hesitate to refer my family and friends to this company for any computer needs. Mike is highly knowledgeable, shoots straight, and delivers on commitments! ★★★★★★★★★★-stars