We first visited Customer Services to obtain a coupon book, free using my AARP card. The woman was pleasant and helpful. After finding out that there was no Easy Spirit store, she suggested Famous Footware, which might sell Easy Spirit shoes and had a coupon. I got lucky in FF store,, found a comfortable pair AND received $5 off using the coupon. In desperate need of new sneakers, I went to the New Balance store where I received amazing personal service. When's the last time someone offered to measure your feet for an accurate size! The young lady advised me as to which type of shoe would be the best. I left very satisfied.