Buckwalter Veterinary Clinic
103 Buckwalter Place Blvd Ste 102, Bluffton, SC 29910
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I had not used this clinic but a few times but only had positive and caring experiences. Dr Iyer was wonderful when I brought our beloved 9 yr old lab in for exam. She was experiences several problems and was diagnosed with kidney failure. It was a complete shock to us, but Dr Iyer broke the news and gave us options with great compassion and empathy. He loves his work and cares deeply for his fur patients and their owners. Thank you and your staff for your caring and compassionate care and support on the passing of our lovely girl. We miss her. Keep up the good work.
I have no doubt or question in the competency and expertise of the Doctors here. However, I have a friend that works at the clinic. My dog had recently and quickly declined into acute renal failure and was most likely nearing death. That friend called to tell me one day that my family member had come in during their shift and was refused service [for a critical dog] because that member [of my family] asks too many questions. That family member trusted and even bragged about how great our Vet "was/is" as do many other clients, I'm sure. But, upon hearing that not only was that decision made and allowed, but that other members of the staff were aware and collaborated with such untrustworthy and wrongful acts, allows me to question the integrity and motivation of not only the clinic but all members involved in the practice. I trusted them too, and it saddens me to this day to know that this has happened. I hope that I am the only case, but ask yourself (many of you consider your pets your family), would you not ask questions if your family member was suddenly dying? For this reason, I have to assume that, while this may not be an everyday occurance, it must not be rare. It is a shame that Dr. Ayer is in a position to do this and that the staff perpetuates this behavior. I did not share the information with my family member, and I will not. We were busy losing a family member, as we later rushed our animal to a clinic in Savannah for seizure treatment and uethanasia that same night of the incident. For those of you that read this, I would have requested Dr. Bink had we further interactions at this clinic. I've heard nothing but great things of the Doctor, including great love and passion for the animals and their owners even behind closed doors.
we moved here from outside of Boston and had superb animal care there.. I had tried two other vets locally and while they were good, I wasn't thrilled and this time was looking for more of a homeopathic experience coupled with traditional medicine. Dr. Bink has been AMAZING. he is willing to explain to me the pros and cons of what I believe I want to do and starts with the least invasive treatment and then we rachet it up if we need to.. I feel I have found my Marcus Welby for my pets. we have been using them since spring of 2014 and have not been disappointed .. . ever... are they cheap? no but my animals are worth it and I had mis diagnosis elsewhere which ended up being more costly.
Was berated by a receptionist because I care enough about our pets to ask questions about their care. Charged large sums of money for a series of surgeries and office visits, then told, 'sorry. Can't fix it.' This is more like a boutique vet's office where you take your toy poodle to get vaccinations & nails trimmed. Avoid if you have a serious problem with your pet.
By far the worst customer service. I can't even imagine how they treat the pets if they can't even treat customers with respect. Very argumentative reception. They will verbally correct you and role there eyes at you. I guess it's also my fault for giving this business a second chance. This is my first time ever rating a business below five stars. They have earned the one star. If there was an option for a half star, I would have given it to them.
We just got two new kitties that were up to date on everything so a vet visit wasn't expected to be in the near future. One kitty suddenly became critically ill, so upon the recommendation of friends we called your office. Dr. Iyer and the staff were wonderful in every way. We cannot recommend them enough to anyone looking for a caring and cutting edge veterinary clinic. Thank you :-)
We were new to the area and needed a vet. After much Internet research I chose Buckwalter Vet. Excellent decision! The facility was clean, the people were friendly and seemed genuinely interested in what was best for my furry friend. My cat is a hybrid and the Dr was familiar with the do's/don't of the breed plus I didn't have to take out a loan to pay the bill =)