Contracted to have 2 small, 1st floor windows reglazed. Simplest possible job. After a prompt initial estimate and consult, the order was lost, and only after I called 3 times to ask about the delay, did they even admit they had lost the order, and needed to come back AGAIN to measure the windows. During install the tech broke the exterior weatherstrip they planned to re-use, and after initially saying it was already broken, agreed to replace it with new. Never told his boss, and never ordered it. Called every 2 weeks for 3 months , and finally a foreman came out and said he'd send a crew within a couple days to replace it. Took several more calls and a couple months, finally guy arrives, then says his saw blade is too dull to cut properly, and leaves. Two more months of constant calls, and still not resolved.
I called to see if they had 1/8" mirror and the guy who answered the phone said he might have it in the back. He did not check. He was leaving. It was 4:35 on Friday! He said he was closed on Saturday and never offered to help in any way.