*BUYER BEWARE!* This was one of the WORST investment I have ever made. The sprinklers are normal quality nothing special but the owner Erik is a) rude b) evasive and c) doesn’t seem to care about making a good customer experience. I installed a little under a year ago and I had to beg them to come out to turn off the water and then again this season. They are not very responsive and interactive in short spouts only. I would recommend highly second guessing your purchase from them. Worst customer service ever! To give you an idea, I asked to upgrade my sprinkler system (a job you think they’d want right?) I have contacted them multiple times since April 27th by call, text, and email. They have not responded since that date and I requested a quote on April 25th... still have not gotten it! Buyers worst nightmare!
2525 Belleview AveKansas City, MO 64108
From Business: Located in Kansas City Missouri Since 1955. Hydraulic and Pnumatic pumps, supplies and service for pick up and drop off locally along with Nationwide shipping for…
We have used Rick's to service our push mower a couple of times. Not good service both occasions. the first time it didn't appear that any work had been done, and it was obvious they didn't change the self-propel drive belt like we asked. The second time was a generic service as it had been a couple of years, it came back to us very hard to start. We took it to a retired guy who does work on the side and he said the carburetor was missing parts, we had the retired guy fix it, works great ever since. I also purchased a used lawn tractor from a neighbor with a blown motor and wanted Ricks to pick it up and replace the motor and they said they wouldn't do it. I had to bring the motor in and buy a new one and do the work myself. I didn't have that kind of time which was why I called. These experiences were all several years ago, but after reading these reviews, it doesn't appear they have changed. In each occasion they were very rude, they have never been pleasant to speak with, and am frankly surprised they are still in business.
The initial work was ok, But they NEVER return calls, customer service sucks and I never take time to comment on a company,. this is the second time ever..and I would avoid them, they don't keep their word and are not dependable, don't take care of problems they make. Not happy AT all with Erik and his company.