Although the cabin itself was nice enough, the fireplace was broken the entire vacation and the hot tub was not working half of our trip. When you rent a cabin for $600 and drive 11 hours from Florida to spend the weekend there, not having the fireplace and hot tub is extremely disappointing. We looked through tons of cabins and other companies to find the perfect cabin and the hot tub and fireplace were a mandatory part of our search. The company offered $50 back for our troubles but I don't think it was enough. When I wrote back, they never answered my email. Next year we are going to use a different company.
I am very offended by an employee with Mountain Laurel Cabin Rentals. I had been in contact with a woman by the name of SHARON HYATT. Previously the company had been very understanding when I needed to reschedule or when they needed to change us to another company due to the one we rented being taken off their listing. In October, my Grandfather passed away and we rescheduled our trip. My other Grandfather passed away early this morning and SHARON HYATT had the nerve to tell me I advised them in October of my Grandfather's passing. I was very INSULTED. She tried to call me a liar. She not once gave her condolences, showed any empathy, nor apologized for my family's loss. She was very cruel. I will NEVER book with them again, nor will I recommend anyone there. I have booked with them so many times before and have stayed even more times, but we will NEVER go through Mountain Laurel Cabin Rentals again. They can keep my amount I paid as a down payment. I am done with this company. Good luck to everyone else.
Filthy and nasty kitchen cabinets, could not believe how dusty! Definitely not recommended! And after leaving it precisely as instructed, no refund on deposit yet...has been 8 weeks already, don't expect anything to be in mailbox from them.......We never complain about places we've stayed but this one "takes the cake".
RUN!! Bad business, poor maintenance and disgusting conditions. Filthy cabins (possible health hazard), broken appliances and owner takes no accountability. We take multiple trips to Blue Ridge each year and love coming back. This year was a different story. Since our usual cabin rental was off the market, we made the mistake of using this company. We were a little deflated when we arrived, because the place looked pretty shabby. But it was dark and we decided to unpack and make the best of it since we were there to celebrate a birthday. When we tried to use the broken coffee maker the next morning and found a stove that had to be lit with a match, that was bad enough, but when the sun came up we saw how truly filthy the cabin was. When we called, the customer service people were apologetic and respectful, but the final decision, we were told, was for the owner to make. The owner, Teresa, showed little interest in resolving the problems and went as far as to imply we made it all up, claiming her daughter had cleaned our cabin and she had personally inspected it. You be the judge (see pics...Teresa refused to look at them). All we wanted was minimal hospitality...to be relocated to a clean unit or to get our money back. Even an simple acknowledgement, apology and cleaning crew would have satisfied us. They offered us money back ONLY for the nights we did not stay, but not for the fees or night spent in dust, mold, cob webs, grease, and damp musty linens. This owner has no business in the hospitality industry. Similar to the review below, we have disputed all charges.
a few years ago, me & some friends rented from Black Bear Cabin Rentals & I STILL cannot wait to go back....the home we rented was in MINT condition & very clean.....the view was spectacular, the hot tub was enclosed in a porch that overlooked the most beautiful mountains...i cannot wait until my daughter is a little older to take back up there...we live in FL, so this is TRULY an affordable treat!