What to Know About: Water Damage »
Some of the next steps to take after flooding damages your home.
Some of the next steps to take after flooding damages your home.
I wish there was a no-star option to rate this company. We hired them to locate, contain, and remove mold from our house. They failed on all three accounts, and refuse to return our money. They are now removing my posts from their Facebook page, they are not returning calls, and they are not responding to email. We also had to hire additional contractors to fix the problems that they did not (they didn't locate, contain or remove the mold), and further, to fix the problems they caused (they didn't contain the mold and the work they were supposed to be doing was by our furnace, so now we need to get our ducts comprehensively cleaned).They went further to refute our claim by saying that they wouldn't take our word, or the word of our contractor when we supplied them photographic evidence of mold because we aren't properly qualified/ certified to identify it. The mold was on a wall, visible to plain sight. Their inability to contain the mold is the real baffler. Their process of containment is kinda the only thing that separates them from me, using a hammer.The worst part though, is the process right now, where they are treating us with no respect, and are dismissing our complaint because they "stand by their work."Unreal.
I WOULD HIGHLY RECOMMEND 5 STAR CLEANING FOR ANYONE LOOKING FOR A CLEANING SERVICE .AFFORDABLE RELIABLE AND VERY TRUSTWORTHY
5 Star cleaned our rentals to prepare them for leasing. They were both trustworthy and thorough. After seeing the quality of their work we had them do a deep clean in our home. This is a family business committed to do quality work.
Seriously wondering why I've never done this before! I am a mother of 2, and work full time. I have never hired someone to clean my home and was extremely anxious about it. I was worried that I would get someone who didn't pay attention to the details or who was a slow cleaner, wouldn't arrive on time, was overpriced, or would steal things from my home. My first service was this morning and the women from 5 star cleaning absolutely blew me away! My house is so clean and smells amazing. The price was great. I immediately got on their schedule with a recurring biweekly cleaning service. I will never go without this cleaning service!
My wife and I had Stanley Steemer in our home on Monday October 27th. The cleaners showed up on time, and were both very pleasant in appearance and demeanor. The professionalism and care that Nick and Mike provided during our service by far exceeded our expectations. My wife was so impressed with Nick that she assumed he was the owner or manager of the local branch. Much to our surprise, he said that he was just a regular employee. We have never felt so at ease with servicemen in our homes. Our carpets, which are cream in color seemed like a lost cause and this was our last ditch effort to hopefully get a little more time out of them. Much to our surprise, after Nick and Mike finished we were amazed at the nearly new appearance.(our carpet is 10 years old!!!)at first I thought that once they dried they would once again appear dingy and worn, but to my surprise, they dried, and in the time frame the cleaners quoted, and still look great. I highly recommend Stanley Steemer, and would suggest requesting Nick and Mike, those guys know what they're doing.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.