Love the store itself but my God, customer service manager - Carrie, needs A LOT of training in her customer service skills. Extremely rude and unprofessional. In today's world where customer service is so important she fails at it miserably. Every time I go there I hope that someone else will check me out but luck always leads me to Carrie. I was buying burlap table runner and she refused to touch it because she claimed to be allergic. Fine, no problem. But when I didn't pick it immediately to her wishes she shoved the bag into me. I was trying to return stuff I didn't use for my wedding and she made a fuss about it. Rolling her eyes, left for 5 minutes to check the price, and then questioned my intentions. One time she literally got into argument with me and didn't want to accept my coupon even though it was valid. Every time I am being treated like an intruder. There is Michaels on Army Trail not even 5 minutes away and that is where I am going from now on for all my crafty needs.