Awful customer service skills. No communication. My information has been spun 5 different ways and this has been going on for months. A friend told me about them but it has been one of the worst experiences ever! I went to a bank previously and thought this would be better. It is definitely not! Go to the bank instead. At least they have standards and they are professionals.
After my mortgage financing fell through with the large bank that I was a member of, my realtor suggested that I contact Scott at Kaye Financial. Not only did Scott know the right way to present my husband's (open-ended contract) employment to the underwriters, but he was consistently working nights and weekends to accommodate our schedules and get the paperwork rushed through. He was always very open about what was going on and let us know right away if anything was needed. Absolutely would recommend him to anyone that is looking to secure a mortgage but has an unusual income situation.
My experience with Summit was seamless... This was my first home purchase and my Summit Loan officer was in contact with me the entire time. He was able to explain things in a way I understood, told me the exact documents I needed to provide, and basically just walked me through the process of obtaining a mortgage and buying a home. I don't know what else anyone could ask for. These guys rock. Thank you!
We were referred to Kaye by our realtor when we bought our first home in 2001. Now 15 years later, we just closed on our 3rd home and are grateful for their help. Through 3 purchases and 2 refinances they have remained professional, knowledgeable and provided excellent service. I trust them with my loans and have confidently referred them to several friends.
This is the slowest company, and a complete waste of time and money. They need to close down. Horrible experience. Please beware.
It has been 6 months and no close. We have been approved for 5 months. Run around after run around. 2 appraisals later and 10 credit pulls. Nice drop in my score. Thank you!!! Still no close date in site. Takes days to get a response from someone. Do NOT trust Kaye Financial. All of the loan officers will give you the run around and will play alot of games. People if you are house hunting, go through a good reputable credit union or Mortgage Broker. STAY AWAY is right. No good referrals here!!!!!!!!
While going through the process of getting the loan they seemed great. Once you've signed the papers, they're terrible. I was told I'd be the sole name on the house and after the fact came to find out they added my co-signer as they had repeatedly promised would not happen. So now we have to pay fees to get them off. And then when it came to my first mortgage payment I had mailed a large check to them on the first of the month and it was never cashed for two weeks, so of course I call panicking thinking someone else got their hands on it and my mortgage payment was now late and they would not respond to my calls. I worked with Lisa Q and she was great about calling me right back the entire time working on the loan and then when I needed her as a paying customer she wouldn't respond for over a week of me leaving messages. Still never heard from her to this day. I will never ever recommend anyone to this business.
I decided to go with Kaye because their rates were a little cheaper than going directly through my bank. I signed papers to do a refi with them and it was very hard getting info out of them. They totally dropped the ball and caused me to Loose out on the rates when they were really good. I really believe now that they must have quoted me too low of a rate and they were trying to weasel out of my deal. Do not trust these people as they will waste your time and money....
I gave them one star bc I liked them, or so I thought. Firstly, they sent our taxes to the wrong place..? So now they are due in two days and still waiting for them to issue a check, looks like we will be paying that out of pocket. Secondly, I noticed things in the mail stopped showing both names, just my boyfriends name appeared. Didn't really think much of it. He asked me to call them today to see if they sent a check yet, turns out...they won't speak to me. My name is "not on the loan". Ok then why was I staring at paperwork infront of me that we BOTH signed saying I am? Just plain stupid. These ppl need to get their acts tog.