What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
They are unprofrssional thieves. I would recommend going anyhwhere but the terrible world of Erhard. The used car managers are sleezy and fi the ty…
2555 S Telegraph RdBloomfield Hills, MI 48302
From Business: Penske Automotive Group operates 294 retail automotive franchises, representing 40 different brands and 27 collision repair centers. It sells new and previously o…
2654 Colby DrBloomfield Hills, MI 48304
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
First of all I purchased my 2012 Dodge Durango Crew in 2014 at there Golling Waterford location. Months into me having the vehicle I get into a accident which in a result of the accident I crash in to the rear of a vehicle on the expressway. After my Collision work is all done The Body Shop that done my repairs informs me that I have issues with my brakes. Now that my vehicle is repaired I've been take it to my closest Chrysler service Department which was Southfield they inform me that the issues that arised where indeed from a recall. The recall was from a Brake Booster Failure. So the Accident was not my Fault.Southfield Chrysler repairs this and I'm a FCA employee I inform corporate. And I'm told this matter was taking care of by previous owner then failed in my possesion and Chrysler Corp then informs me that I wasn't issued a possible Recall for the fact previous owner had Recall repaired Once. I asked to only be Reimbursed for my collision repairs after faxing all necessary documents to back up my occurrence. FCA has Denied me 3 Times to no Avail and now the vehicle has major engine problems which started in 2015 and Golling Chrysler Bloomfield was the Service that came to there conclusion my Durango had Left Cylinder head damage which Golling changed only the Left Head and now May of 2017 I take my Durango for my Free Oil Change which Golling Poicy is NO TOP OFF OF FLUIDS oil filter and oil only Everything else Cost. I asked the Service Advisor Brandon can you Note to check my coolant Level he then informs me of The No Topoff Policy. I then inform Brandon I have my Own Coolant the Tech can use on my Rearseat. After 2 weeks and 400 miles later CHECK ENGINE warning and my Durango is Done. Towed home then next day towed to Golling and a Wasted $163 just to told My ENGINE Locked.How do you check a Locked Engine and Golling tells me that I not only need a radiator a starter in a thermostat but the engine is locked and I need a new one for $11 Grand. I then inform Ryan my service advisor I'm not interested because I honestly I don't think the engine just locked up just because of my wrongdoing if this matter would have been taken care of the first time it would never happen. Now for the first time I have a mechanic look at my vehicle in to inform me is my engine in the locked and I was told know your engine is not locked the dealership just was trying to get over how can I check an engine that was not fully locked when the turbo team belts still rotated and turn the engine the mechanic then puts on a new radiator as well as a starter and also a new thermostat in the vehicle turns I didn't inform Ryan the service advisor that funny this mechanic got this vehicle started in your 30-year journeyman technician at Garling could not do the most simplest thing and I'm sending my vehicle right back to you guys to see exactly why they lock up in the first place because I do recall that Brandon the advisor upon my coming into Garlin getting a oil change for free which as I said goddamn does not top off fluids that is their policy now I have my vehicle started I'm not trusting the fact that it happened one time it it may happen again so I have a Durango told to Garlin and I asked that they diagnose the issues now that the mechanic who got the vehicle started would like to know how did the engine be just told that it was locked up and he got it started Ryan nor was the manager able to tell me that the engine automatically just unlock itself. This matter is not Solved and I prefer Golling Buy there Durango Back I reported Golling to the BBB and there Interest in my Complaint is Arbitration Which after July 2017 Golling last touched my vehicle outside of Southfield Chrysler and The Mechanic who got the Durango to Run. Golling Bottomline you need to Make This Right Your Mechanic should got this Right The First-Time in 2015
Jesse in service always takes fantastic care of me! He explains any repairs clearly and is very patient with the fact that my toddler is usually with me when I come in. He always treats us and handles my vehicle with the utmost care regardless of whether we have an appointment or not! If you want someone who will take care of you like you're his own family, go see Jesse!
My 30,000 mile car was in for service at Nercedes of Bloomfield and caught fire 18 hours later. Logan Wood & Steve Taormina acted deceitful with no interest in providing customer satisfaction. If you are considering buying or having service done by any of the Mercedes dealers in Oakland County stop. They are all owned by the same family with the same philosophy. The Mercedes dealer in Grand Blanc, MI will be getting my business. They offer better pricing and are interested in servicing their customers.
worst service is understatement i went there for same service again and again and guess what its still not fixed and every time they give different problem but same result
BAD CUSTOMER TREATMENT! OVERALL BAD EXPERIENCE first off - nobody was there at the front lobby to introduce me to a sales agent. after loitering around the showroom for 15 minutes. I wanted to test drive two cars to compare and decide what to buy. I finally met this gentleman who helped and gave me print outs of information of the cars that i asked for and it was very useful but when i demanded a test drive this gentleman tells me "we can test drive if you are buying it next week and we are not going to drive if you are going to buy it after 6 months" so basically i was rejected a test drive even though they had the models available. You expect me to order the car to be eligible for a test drive??? This shows what a shameful mindset your employee has! I work for chrysler and this is the worst treatment that i could face disgusting! Insulted to bits and pieces i left this showroom never to return, I found another showroom where i test drove 4 cars and booked the one i liked! I I have visited every dealership in MI and Golling - Bloomfield hills, MI is worst dealership in the whole of michigan!!!
service is terrible went in there for oil change and they broke the hose on my windshield wiper sprayer and tell me is no way that they people could have did it didn't have no problem before I went in there try to talk to the service manager he didn't want to talk to me. I hope everybody find another place to take their car that place is a big rip off .
My family and I purchased and leased many high priced vehicles from this dealer. I do not have time to describe the details, which would take me hours, but I can tell you that everyone at this dealership, from Charles Ghesquire(owner) to AJ Kreiss(salesman) and all the way down to the cashiers, are careless, unproffesional, misleading, and flat out DISHONEST people. In my entire life, dealing with everyone from Lexus to Honda, I have never experienced such an ILL-FASHIONED operation. These people do not operate manneredly nor do they appreciate anyone's business to say the least. The details are horrific and perhaps one day I will take the time to describe them, but today is not that day. I become nauseated when I think of the experiences I've had with the above mentioned individuals. THE ONLY MERCEDES DEALERSHIP IN MICHIGAN THAT IS NOT OWNER BY THE GHESQUIRE FAMILY IS IN ST. CLAIR SHORES. Address: 20200 E 9 Mile Rd, St Clair Shores, MI 48080 Phone:(586) 773-2369
They are unprofrssional thieves. I would recommend going anyhwhere but the terrible world of Erhard. The used car managers are sleezy and fi the typical description of a used salesman. Do yourself a favor and go somewwhere else. There service is 10 times worse.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.