Wish there was an option for a slither of a star. The worst company ever. I don’t understand how they’re still in business. They have the worst service EVER. I ordered oil on a Wednesday and they told me it will come Friday. I called Friday to pay over the phone and the guy that answered tried to lie to me and tell me it’s 5 cents more per gallon paying with a card. Needless to say, I called back and got someone else and paid the regular price. They never came. On the coldest week of the year. I call Saturday morning and supposedly they ran out of oil and just stopped delivering for the day. Complete BS and I have small children at home who are sick and cannot be in a cold house.
10. Suburban Propane
Windsor, CT 06095
Click Now to Schedule a ConsultationContact Us
From Business: Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agri…
I only called to schedule a delivery as a new customer. The lady that answered was rude and lacked customer service considering I was calling to give them my business. She gave me their oil price as if I couldn't afford it. When I told her I would call back she practically hung up on me. I'll go without oil before I ever call them back and give them my money.
NO STARS!!!! Tony is the worst person to be allowed to speak to the customers and provide customer service to. He is rude and a poor excuse for a business owner. How they have been in business so long I will never know. I will never recommend this company to anyone. they quick to take your money then tell you they cant do something for you after they said they would. If you are in a bind don't call them, they will not be there for you. They, especially Tony does not appreciate peoples long time business with the company he so called owns with others there. If you csnt stand the heat Tony get out the kitchen and go do something else for a living, because customer service is NOT your thing. Mrs. Springer you should cut that one loose and take the loss.
Horrible service I order oil from springer, they delivered my oil to a different address and once I realized their error I called them and Tony was rude and very unapologetic. He wouldn't even give me a time frame of when they will fix the problem after calling for two days they told me I had to wait I was out of oil for three days because of their mistake. I wouldn't recommend them to a dog very unprofessional and inconsiderate. Zero ratings for them
We have used Springer, Viking Oil and Bloomfield Fuel and a few others. However, we always come back to Springer. Their service is personal, they deliver w/i 24 hr. They accept personal checks and prices are competitive to other suppliers. We will continue to use them for many years to come. My furnace went two days before Thanksgiving in 2010, the cost was of repair was not feasible at the time. They accepted the balance in two payments. Tony, rocks with his good and honest customer service. And Mr. Springer is an honest hard working man. I have not found a more reptible company to deal with since.
Horrible!! Do not order from this company. They deliver cheap oil which in results yields more sludge and a need to clean your heating items more frequently. But also the office people and owner are incompetent. They have no problem lying about delivery amounts to just plain horrible customer service. I orderes four times from them in an attempt to take advantage of lower heating prices and the way I was treated the fourth and final time shows these people are crooks and thieves. And when we tried to work something out the owner told me it was my problem and charged delivery for the 100 gallons or less instead of the 150 gallons even after I fixed the issue. Please don't make a purchase from them. It's not worth the $10 savings.
Don't expect any service from these people!!!! We have been using Springer oil for two properties for quite a few years. Earlier this year we asked them to fill the oil tank in my mothers house. The Tank and the piping are only a few years old. She is deceased and the house is vacant. They overfilled the tank and gallons of oil flowed onto the basement floor. When we discovered the leak, we used dry absorbent material to clean the spill. We threw the absorbent material and everything that had oil on it in the dump and we washed the floor with gallons of hot water and dawn. We repeated this washing again. This removed the oil but some had soaked into the concrete (yes concrete is porous to oils). The oil is gone but not the smell. We never asked for any money for the cleanup or a refund for the oil they wasted. When I asked for some expertise and help in getting rid of the smell, I was told THIS IS YOUR PROBLEM, WE NEVER SPILLED A DROP OF OIL AND WE ARE NOT DOING ANYTHING TO HELP. Nice People. Cheap oil and cheap service and cheap morals. I had to give one star because one can not post a rating with NO STARS. Find some one who appreciates your business and stands behind their mistakes.
We have used Springer Oil for the past 9 years and have always had a pleasant experience. They will deliver oil in different increments, as low as 50 gallons, to us out in Windsor Locks. We have called them and usually get our delivery within 24 hours and the window of delivery they give us usually is within four hours. Customer service has always been courteous and very helpful! When we have run out of oil, the driver has gone out of his way to come and purge our furnace free of charge! Great company - give them a call!!
These people at this company truly Suck. The customer service is terrible. They lie about oil delivery times an options. And they only care about lining their pockets with your cash. Do yourself a favor, an find a company who appreciates your Buisness !!!!