I do not know what "star rating" to give here. This is regarding a ER visit for my daughter after a car accident in April. The wait was not overly long so I am okay with that. The physician was very pleasant, thorough and took good care of my daughter. My problem is with the billing system. I was frazzled and not thinking about anything but getting my daughter taken care of and trying to do the right thing. I gave our medical insurance information and insisted on paying what I knew was ER copay. I wasn't thinking about medical coverage through my auto insurance until the agent asked about medical bills. I immediately called and gave the information to the ER/hospital. THEN, I received a bill (the first one) from Premier Medical Collections. I called and was told that this was not actually a collection agency, but the billing company for the hospital. I gave them the information that my insurance agent told me to provide them with. They were very rude. They didn't want to take the information. They refused to send the bill to auto insuance and started spouting privacy rules and told me they would fax a form to me and I could fax it back. Trying to get them to understand I didn't have access to a fax machine was a nightmare . In my experience as a medical biller, the information they were refusing to send didn't need a release to send it to the insurance company so the bill could be paid. From there, it was a complete nightmare. It took months to get it straightened out. The people at Premier were rude, incompetent and had no real knowledge of how to do their job. They refused to send a detailed bill to the insurance company. I spent so much time on phone calls back and forth to them, I should have gotten paid for my work. My agent finally told me just to send her the bills I had received and she would go ahead and release a check after she personally spoke to them on more than one occasion. She decided they were ridiculous and incompetent as well. When I called to follow up , I was told they had not received a check. The back and forth started again! My agent sent a copy of front and back of cashed check to me and Premier. The whole time I was receiving nasty-grams from Premier. I will never use St. Vincent's East again solely due to their billing policies. Since it is now October and I am just now writing this review should tell you that I am still trying to get one of the bills straightened out and get my refund for the 125.00 copay I paid in April.
1 Inverness Center Pkwy Ste 100Birmingham, AL 35242
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This has not been a good experience for my husband or for me some of the nurses are on point. My hat goes off to these people they have to be ready for anything but unfortunately there are some nurses that make you wonder how or why they choose to work in health care. We are at st.Vincents East in TRussville, when we went through the er I had no complaints we came by ambulance we were there for several hours before they moved us to the 6th floor. My husband was severely dehydrated vomiting and all around very sick he is a type 1 diabetic as well they didn't hook him on any fluids till almost 7:45 after being in his room around 3:00 then denied him water after giving it to him downstairs in the er. So after that we went to bed didn't really see much of anyone else for the rest of the night CAndie was awesome at catching up what the previous. It's did not including keeping my husband with something to drink since the previous nurse didn't have time to make him any but did bring me a pitcher to put some water in it for him. Okay I thought new years and they are busy ok then this morning the nurses come in and tell him not to drink anything g or eat anything for a test they were going to do 8 hours later when I asked how much longer by this time he was extremely thirsty from throwing up and being dehydrated they say we don't have any test ordered and that he should be drinking fluids. Wtf then he decided he wanted to find somewhere else and he got very upset and the NUrseMAnager was great at resolving the problem and nurse Kelly which had just came on shift made sure they stayed in communications with me and the doctors which the other nurses should have kept us informed. But not only do they fell to stay informed they also never explained either of us what was causing everything. We never found out why he was sick until nurse Kelly and the NUrseMAnager did some investigation and they informed me I was not happy especially when you are told that he was already suffering from possible internal bleeding
I was sorry to read about the other peoples experience with the hospital. I, myself have been admitted a few times and was always treated nice. Never had any problems with nurses or anyone else. I will not go anywhere else. As far as the E.R. goes, never had any problems except once you r put in a room sometimes the waiting seems like forever. As far as billing goes, they will work you ( I know this from a friend } I guess it depends on the problems at the time and the person. There drs. are super and I would trust my life with them.