EASIER THAN ORDERING A PIZZA! After 3 days of haggling with my local delearship in Montgomery, I was unable to make the deal work. I called Serra Mazda, asked for the sales manager and I was immediatly connected with Paul. I spoke with him about the exact same vehicle I wanted to have the local dealership pick up and bring to me (88 miles). I told Paul that I had already driven the car model, pre-qualified, and was serious about getting the car that day. This was at 2:00 p.m. on Tuesday 11/13/12. After a 30 minute phone call ( I had to take a call on other line for 12 minutes, Paul DID NOT hang up)Paul gave me a price that I was happy with and turned me over to Tony B. for finance questions. Still over the phone, Tony B. was able to beat our financing by 2.5%. My husband and I left Montgomery, AL. at 4:45 p.m. We got to SERRA MAZDA at 6:30 p.m. Paul and Tony B. had everything ready for us. The paper work was filled out ready to go and all we had to do was sign. All numbers were as we discussed and they gave me great amount on my trade. We were in the dealership less than 45 minutes and walking out with our new keys. The car had been detailed and filled up prior to us coming. Tony B. gave us the required walk around and information before we left the lot.Real talk, we were back home in Montgomery (88miles each way) before 10:00 p.m. I truly wanted to sleep in my brand new Mazda CX-9 that night.. The car is wonderful, however the experience at this dealership was above and beyond anything I could have expected. I felt so comfortable with Paul and Tony B. This comfort level was established within a 6-hr transaction. Only one of which was actual face to face. I feel like I should have invited them to Thanksgiving Dinner!
First I want to say that I was pleased with my sales lady Barbara Cook. She was wonderful! My first problem occurred after I signed my papers and they gave me my key.. Only ONE key...wasn't told ahead of time and they wouldn't get another for me so I had to buy one for almost 300.00. After I had been driving my SUV a few weeks the molding on one side of my windshield came undone, after several trips to get it fixed(and it takes me 11/2 hrs round trip) they decided to have a glass person do it. They used Starnes Glass. I noticed a day later that there were dents in my hood right by the windshield, I called my service writer and discussed the problem with her,sent pics and ended up making another trip back to show them. Starnes took no responsibility for the damage and the service manager Chad Wilson said they would not cover it that I should have notified them sooner! And a windshield wouldn't have made those type of dents!I informed them as soon as I saw it!!! Any one with an ounce of common sense can see that dents right by my windshield would come from that! They informed me the windshield was taken out and new molding put in. A few days later the molding came undone on the other side of the windshield!!! I again called and talked with my service writer about getting it fixed and said no way to Starnes Glass doing it again !!! I was informed he had to correct his problem! Told her unacceptable and have sent numerous emails and left messages and no one has called me back in weeks!!!! So I just said forget this drama. Payed for the dents to be removed and had another glass repair person to fix it!
***SEE UPDATE BELOW*** I bought an 04 Ford Expedition from Adamson Ford. First, they failed to do all repairs promised me before I purchased the vehicle. Also,I was treated rudely by management, based on information relayed to me from my salesman, when I attempted to back out of the sale because I wanted to wait until I could afford a later model with fewer miles. UPDATE: I was proven totally wrong about Adamson Ford, after speaking directly with a member of management. Mr. Robert Howard personally apologized to me for the way I was initially treated at the dealership. He even made a couple of good will gestures as a demonstration of his sincerity and assured me that the repairs I was promised would be done at no cost to me. Not everyone can admit when they're wrong and I believe Mr. Howard showed a lot of class by doing so. As a leader of the Sales Team at Adamson Ford, I believe he represents this company's unwavering commitment to Customer Service. I was immensely pleased by the manner in which my situation was resolved and I look forward to being an Adamson Ford customer for years to come. I highly recommend Adamson Ford to anyone in the market for a new or preowned vehicle.
I purchased the tire warranty when I bought my 2011 528i. I took my car for maintenance of seat calibration, my car had about 21,000 miles, and I was told I needed new back tires at $1,000.00 a piece. I told them let me call my husband. I got to the waiting room and called him, and a lady over heard what I was saying. When I ended my call she said, "that's strange, they told me the exact same thing and told that old couple sitting over there the same thing also." Well the man came in and told me that the wear on my tires disqualified me for the coverage from the warranty. "Wear? I'm a stay at home mom. I run grocery errands and pick kids up from school." "Well, you must have been driving the car to hard." Really? I thought I bought a BMW, not a hooptie. Funny thing is when I had a Lexus from Tom Williams, they told me the exact same thing at 23000 miles. And they wanted to replace 2 tires at 1000 a piece. What are the chances? This has to be the most obvious scam I have ever seen. Now if I get a flat or anything goes wrong with the tire, since BMW already told me I needed them replaced, the warranty doesn't cover anything.
I have purchased several vehicles from here over the years, and have been impressed. I've purchased new and used vehicles from other Ford dealerships in town such as Long Lewis and Town & Country, but I have never been as pleased with the service and overall experience as I have with Adamson. On a side note, I love the building the dealership is in, beautiful 100 year old restored warehouse with updated features inside. I purchased a used 2004 RX8 in 2004 and got a SWEET deal on it, I still have no idea how they ended up with one. Got a warranty on it which helped with the few times I had an issue with it. The purchasing process was swift and painless. I recently purchased a 2010 Ford Taurus Limited from Sparky Sparks and I love it! He really did a good job with service after the sale as well and has been available as any additional issues have come up. Definitely going back here for my next auto purchase.
I have had good service and customer service over the last two years with my BMW. Nice facilities and courteous help to get me going. However, now that I am selling my car, I find out that Tom Williams doesn't report records to CARFAX and almost everyone who has called about my car is worried there is something wrong with my car or they feel uncertain about looking at it due to the missing CARFAX records. I have all of my service records available, but this has discredited my car to a lot of people shopping on-line. I am not sure I would buy another Car from Tom Williams for this reason!
I was amazed at how I went to several dealerships. And was ignored at some...and even felt I was being ripped off..went to Jim Burke and was treated great...they got me approved for a car that was a little higher then I wanted to pay and they went out if their way...and stayed past closing...got me in a brand new car 3000 below msrp with a payment that fit my budget...and I had way less perfect credit...now we have a new car...bank credit and really happy
The people at Adamson made buying a car an unstressful experience. I saw the vehicle that I wanted online...scheduled an appointment for a test drive. I bought the vehicle at what I thought was a fair price without the exasperating high pressure sales tactics many dealers employ.Once we agreed on a price, it was just a few minutes before I was called in to complete the paperwork and I was on my way. This is the way buying a car should be.
Great dealership--I purchase all my cars from their sales department, use their service department for all my service needs, and have taken my car to be repaired in their body shop. Always have had a wonderful experience while here. This is a great 'family' dealership and they make me feel like I'm part of that family. I support Adamson because they support the community and I appreciate what they do for our state.
I purchased my SUV here and although I like that the sales rep. didn't pressure me to buy my car I didn't like the rip off from the service department. OK place to buy a car here but don't take it here if you need repairs. They ripped me off several times for repairs that they obviously didn't know how to fix. I HATE paying for guess work. Of course I never went back for any repair service I needed.