We purchased 3 high quality Oriental rugs 20 years ago. We were so happy with the investment that we didn’t think twice about using them again. In May, we drove 60 miles to see about either cleaning or possibly trading our three rugs. We were led to believe our rugs had depreciated, the colors were outdated, and they probably wouldn’t sale. We traded and paid much more for 3 smaller rugs. After getting them home we were very disappointed in the lack of quality. They were shedding terribly and getting pulls. I called Nilipour and she said I could cut the pulls or bring them back for her to cut them or possibly trade. We took the smallest rug back and paid even more for an even smaller rug. As we were leaving we saw one of our rugs we traded with a very high price. We were sick knowing we were not told the truth about their value. I talked to a local retired rug dealer who knows our rugs and had cleaned them over the years. He confirmed that the rugs we traded were of great quality and had not depreciated. I emailed Nilipour and did not get a reply. Aweful experience!
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I first used Nilipour rugs to clean and repair my most well-loved antique rug and they did a fantastic job!I returned a couple of months later and bought two new rugs for my home. The selection was large and varied, and the entire staff was warm and friendly. Soraya was so helpful in finding me the exact right rugs to match my existing decor!It's a rarity to find such a gem of a family-run business where the owners are there to share their expertise. I will definitely use Nilipour in the future!
I have been in the interior design business and have dealt with oriental rugs for years. I take my own personal rugs to Nilipour to be cleaned because they do such a fabulous job. They are lovely to work with and lightening fast getting my rugs back to me. You won't find a better rug cleaner in Birmingham.
Amazing customer service and great price! Carpet Warehouse worked with me and helped me pick out the carpet that best fit my needs.
Please do not trust your valuable rugs to their care. They were dishonest and ruined a very very valuable rug of ours!!!
Love working with the Nilipour Family! They have been helpful with helping us select rugs that fit the decor of each room and the entire house has become inviting and warm. Getting our rugs cleaned at their shop was convenient and they look and smell refreshed! Thank you!!! Highly recommended!