Well considering they tow cars on Saturday and Sunday they should answer the phone and at least tell me how much it is going to be to get my car back.
Serving the Birmingham Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
3945 E Lake BlvdBirmingham, AL 35217
The worst. They are sharks. Swim on by. These folks were equal parts pricey, rude and overdue. No help from ownership. The services here are very high and the parts are shamelessly inflated.
If it were possible to give a lower rating, I would. Norman, the owner, after failing to identify the real problem with my car a month ago, hung up the phone on me twice because he didn't like the fact that I questioned his credibility after charging me $600+ and failing to fix the problem I brought the car to originally. When I went to the shop to have my car towed to a reliable shop, I again asked Norman direct questions about his level of service. Instead of being professional, he chose to call the Birmingham Police. Mind you, I never cursed, raised my voice, or did anything of a threatening nature. Excellent customer service, right?I've spent in excess of $5,000 over the last year with this business, and Norman doesn't think he has to answer tough questions about his shop and his work. I'll never do business with them again and I hope you do the same.
These people are rude and has no respect for your property.After reading the reviews I can add one more they pulled a Goldwing for me broke the front fairing on it.I didn't notice till a week later when I pulled it out of the storage and seen why it took so long for them to meet me there.Brought a shoddy trailer with holes in the floor to tow it.
A GREAT TOWING COMPANY THAT GIVES YOU GREAT PRICES AND UNDERSTAND THE CUSTOMERS CONCERNS WHEN THEY HAVE ANY AUTO T ERR TROUBLES. THEY COME QUICKLY WHEN YOU CALL THEM AND HONEST ON THE TIME THEY WILL COME AND SERVICE YOU. THE OWNER IS VERY PLEASANT, AND GO ALL OUT TO MAKE YOU HAPPY. THEY ARE WHAT THERE NAME IS " SUPERB CUSTOMER SATISFACTION! Hands Down Period!
Fay M. I can understand your frustration but at the same time your vehicle was located at a Chop Shop with several stolen vehicles. Your vehicle was removed per law enforcement. You had the chance to come pick your vehicle up from our storage lot once you were able to prove ownership of vehicle.
This company has done nothing but give me the run around since 2013. My car was taken from a private residence I asked them to return it via US Postal certified letter. No response they are claiming the car was abandoned & trying to get a title this was a 5 yr old one owner Maxima when it was stolen.
Called for a tow and was quoted $85 for a tow to my mechanics shop. then when we got to the shop the driver demanded an extra $25 for the after 6pm tow. I had called them well before 5pm. He wouldn't let the car off the truck and threatened to haul it to the Hatcher lot and then I could pay a storage fee too. Luckily my uncle could bring the extra money the driver was extorting from me. NEVER use these people!!!
Went to get my car and they had put a big scratch down the side. I had pictures to prove they did it but they wouldn't even discuss it. Told me and my girlfriend to get our black a** out. We left and I saw a rebel flag tag on the owners white Tahoe. Explains it all.
Awful experience!! My husband went to pick up his car and was told they only take cash. So, we went by the bank, got cash and went back to the tow lot. When we arrived, the man behind the desk was talking/laughing on his cell phone. He didn't acknowledge our presence for about 3 minutes. When he FINALLY ended his personal phone call, he then told us the amount: $135. I handed him $140 and he then said curtly, "We only accept correct change. You can go get change from the service station down the road." I finally told him to just keep the change; I was ready to get out of there. Then, my husband goes to crank his car, and they left the ignition switch on, so the battery was dead. No apology from Mr. Lazy-Phone-Guy. He finally jumped my husband's car off. What should have been a 10-15 minute experience turned into 35-45 minutes. I was furious! I will never recommend them nor EVER use their services!!