St. Vincent's East
50 Medical Park Dr E, Birmingham, AL 35235
Fax: (205) 838-3326
Not for Profit
Inpatient Services: Cardiac Surgery, Nursing Care
Hospital Ownership: Voluntary Private Non-Profit
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In May 2016 I went to the St. Vincents East ER for self-injury. The wait in the ER to get put in a room was very short, but after that almost everything was terrible. After I got put in an ER room & got some gauze wrapped around my arm to stop the bleeding, the wait was 6+ hours. I completely understand the fact that you have to wait a long time in the ER. It was just a long time to sit there & be overwhelmingly anxious. The psychiatrist they sent in to evaluate me was condescending & I didn't feel that he was listening or caring or trying to be empathetic at all. The doctor who did my stitches was impatient & I could tell that he thought it was going to be much less 'severe' than it was, since at first he was unrolling the gauze very quickly & uncarefully, until he saw the blood. While he did the stitches, he was going too fast & not being careful enough (When I went to my regular doctor to get the stitches taken out, she also said that it looked like he hadn't done the best job). Not only were the stitches sloppy, he failed to care enough to clean all the dried blood off of my arm or to wrap it in gauze to keep the stitches from snagging on everything. Afterwards, I had no choice but to be led up to the mental/behavioral health floor. The facility was updated, which I did appreciate. For some reason, though, the doctor they assigned to me went out of town a day after I got there. Why did they assign him to me when he was about to go out of town? After he left I had a different doctor who absolutely wouldn't listen to me or allow me to leave, though I was 19, had a ride, & a place to go home to. My mom had to drive 8 hrs to sign me out AMA; otherwise I couldn't leave. The food was bad & it took 5 days of me asking for them to finally give me a Powerade. None of the nurses care about you at all - I only saw 2 good nurses during my week there. They badly need to improve on caring for people better, being empathetic & kind, & acting like they care about their job.
I'm so ready to change my doctor's here I think think I'm going to go back to Grandview it's really bad there how in the world can you be coming by ambulance and they tell the ambulance driver don't bring her here take her somewhere else could you wait two and a half hours on your stretcher before we even put her in a room my ambulance driver looked at me and said we're taking you to Grandview you'll get better service there
Omg. Went to the ER at 8:30 in the am 4/21. My neighbor had gout. The pain was extreme. Waited in the room for 3 hours. I'm not kidding. 3 damn hours while the patient Ms Goins was crying, screaming at nurses and writhing in pain. It wasn't until I told a nurse that I was going to blast them on Facebook that we got some attention. The charge nurse was in, then came the doctor or PA. They finally gave her some meds to dull it. When is it normal procedure to let a patient experience that much pain for multiple hours? We understand delay for emergencies but there were no emergencies during our visit. This used to be a great ER. Now it's horrible, compounded by the fact that the room was filthy some type of dried liquid on the floor, partial gloves, and what looked to be toilet paper. I flagged down a cleaning person who was lovely and she washed the floor and that was the only good experience.
6 hour wait time. Incompetent nurses, the Dr didn't even come in to see us in 6 hours. This hospital should be shut down. You would have had better care at Cooper Green. Whoever is running this establishment should be fired. We've never had such terrible care in an ER than the lack of care at SVE. The nurse didn't know anything, we wouldn't have trusted her in any capacity.
This has not been a good experience for my husband or for me some of the nurses are on point. My hat goes off to these people they have to be ready for anything but unfortunately there are some nurses that make you wonder how or why they choose to work in health care. We are at st.Vincents East in TRussville, when we went through the er I had no complaints we came by ambulance we were there for several hours before they moved us to the 6th floor. My husband was severely dehydrated vomiting and all around very sick he is a type 1 diabetic as well they didn't hook him on any fluids till almost 7:45 after being in his room around 3:00 then denied him water after giving it to him downstairs in the er. So after that we went to bed didn't really see much of anyone else for the rest of the night CAndie was awesome at catching up what the previous. It's did not including keeping my husband with something to drink since the previous nurse didn't have time to make him any but did bring me a pitcher to put some water in it for him. Okay I thought new years and they are busy ok then this morning the nurses come in and tell him not to drink anything g or eat anything for a test they were going to do 8 hours later when I asked how much longer by this time he was extremely thirsty from throwing up and being dehydrated they say we don't have any test ordered and that he should be drinking fluids. Wtf then he decided he wanted to find somewhere else and he got very upset and the NUrseMAnager was great at resolving the problem and nurse Kelly which had just came on shift made sure they stayed in communications with me and the doctors which the other nurses should have kept us informed. But not only do they fell to stay informed they also never explained either of us what was causing everything. We never found out why he was sick until nurse Kelly and the NUrseMAnager did some investigation and they informed me I was not happy especially when you are told that he was already suffering from possible internal bleeding
I was dehydrated, abdominal cramping, bloated, nause, vomiting, and diarrhea. Got to the er at 1 and at 4 still in lobby with only 3 others. I was told that I was next 5 times. I left and Donna the blond at the desk was one of the ones that told me I was to be the next one called. I will not be going back to this er ever!!!!
This is the absolute worst hospital you could go to.I fell in Target it took the EMA over 30 minute to get to me.The EMA got me there but i still had to go to triage to sit and wait.I had to tell the nurse,who obviously seen me struggling to walk that I needed a wheelchair.They take me back to a secondary waiting room.I wait for almost 2 hours for me to get a room.The doctor comes in and says I think you will be ok without doing a x-ray.Finally 30 minutes pass...i go to the x-Ray room...now I am sitting in a closed off room waiting on Doctor..If I told you I was in pain, Give me a tylenol or something to ease it!!!!The nurses are horrible...I will be writing another review!
I cannot speak for the entire hospital, but I can speak for what my family has experienced with our stay on the 5th floor. My father was admitting to this floor with the infection mrsa as well as c.diff. He has an open wound that bleeds and drains a lot and in the 4 day time span that he's been there his linens have only been changed once and not by staff but my mother. His requests for pain medicine are unanswered. His requests for water is also unanswered. My mother asked for water for him and was told to "get it yourself" and the nurse behind the desk gave her the code to their nutrition room. In my opinion, that is a HUGE break in policy. Due to his wound draining he had blood on his floor from walking to and from the bathroom and also had his trash completely full because apparently housekeeping doesn't exist there unless you request it. And don't expect them to have a good attitude when you do request for the floor to be cleaned because it was beyond awful. Also, since he does have an infection a fever comes with it. Usually with a fever people get cold right? Well when he requested another blanket they told him he couldn't have one. The nurses have no idea what is going and can't answer questions or do any type of compassionate caregiving. I understand being a busy nurse, I understand that it is not a hotel service, but when the rooms are empty and all the nurses and techs are sitting behind the nurses station playing candy crush I have a hard time with that. I would reccomend that anyone who gets placed on the 5th floor of this hospital to be moved immediately, because you will not get any type of care.