Sal's Italian Restaurant Inc
256 Gadsden Hwy, Birmingham, AL 35235
(205) 833-9272Add Hours
My complaint is with the owner Sal. We dined at Sal's on a regular basis. We went in on 11/14/09 at around 5:30PM. We ordered Fried Calamari, Eggplant Parmesan, Veal Parmesan, two salads with Balsamic Vinaigrette and Ranch. We sat down and ordered 2 waters then ordered the Calamari. After about 8 minutes we ordered the rest of the food. About 6 minutes later our salads came out. We ate the salads and about 5 minutes later our waitress came back and told us they were out of Calamari. Which was fine but the waitress said "It is not my fault" and ran by the table to tell us. All we asked was why it took 20 minutes to tell us they were out. So our food finally came out about 15 minutes later. The food was fine but the pasta was not as good as it normally was and kind of gummy. Our waitress dropped off our check before we even got half way through our meal. We always get the tiramisu there because it is usually really great! So we ordered the Tiramisu with the server completely lost at what anything that we ordered tonight was. When the Tiramisu finally came out (after the waitress coming back 3 different times to ask us about it) it was on a coffee mug plate half melted and smoking. I walked up to the young lady working the register and asked her what was going on with the Tiramisu and everything else tonight. We usually like everything and I was concerned as to what has happened. Sal was sitting in the corner and said "Oh we are giving them that anyway". (Which still never solved my issue so I just told him that everything was rather horrible tonight.) At this point is where everything goes south. Sal followed me to my table and would not even listen to what I was complaining about but rather insisted on being obnoxious and telling us he does not need our business. We then walked to the register to close out and just leave. He followed us up there still belting out how we do not know anything and he does not need our business. He seemed to either be intoxicated or completely crazed. I told him that I have run businesses before and I knew that this is not the way you treat customers. He then went on to say he does not want business from "Our Kind". We are two white males and I was wearing an LSU windbreaker thinking that he was saying he did not want LSU fans in there or something. But then as he followed us outside screaming at us he called us gay saying "You Gay folks. We no like your kind anyway. Gay! Get out of here Gay!" We were just trying to leave and I said that is all I have to hear! He ran after our car trying to remember our license plate; as if we did anything wrong. I am not a complainer about things. I was not really even complaining about our experience but more concerned with if Sal's was going down. I have had bad plates there before like the Veal Piccata; but when it was good it was really good. For him to come at us like this, for us to just say what we did; this guy might have some mental problems. It completely ruined our night, it was embarrassing, and it was totally uncalled for. I have filed a report with the police department already. He took down our license plate number and I am hoping he was not trying to find out where we live.