Jim Burke Nissan
1300 3rd Ave N, Birmingham, AL 35203
I just left the Nissan dealership and then received a call asking how my experience was. They have now reassured how low car salesmen rank in the world of trust. My son came down yesterday around 2 and drove a Nissan Altima they had and salesman Mike Ganey was helping him. My son told him we were going to buy the car and he said he would clean it up and put a sold sign on it and we told him we would be there as soon as he got there this morning. We called and he was not there and once he got there we told him we were on the way. He let us drive all the way down there without telling us that the car was already sold and while he was explaining his bulls*#! excuse he had the professionalism to take another call - we walked out. This guy Mike is everything a car salesman is rumored to be.
Bait and switch. Called ahead before driving all the way to Birmingham and was told they could match price from elsewhere. Of course, arrive and they would not honor. Didn't even have the vehicle I called ahead about. Slowest ever decision on top of that. Everything you hate about a car dealer.
First I want to say that I was pleased with my sales lady Barbara Cook. She was wonderful! My first problem occurred after I signed my papers and they gave me my key.. Only ONE key...wasn't told ahead of time and they wouldn't get another for me so I had to buy one for almost 300.00. After I had been driving my SUV a few weeks the molding on one side of my windshield came undone, after several trips to get it fixed(and it takes me 11/2 hrs round trip) they decided to have a glass person do it. They used Starnes Glass. I noticed a day later that there were dents in my hood right by the windshield, I called my service writer and discussed the problem with her,sent pics and ended up making another trip back to show them. Starnes took no responsibility for the damage and the service manager Chad Wilson said they would not cover it that I should have notified them sooner! And a windshield wouldn't have made those type of dents!I informed them as soon as I saw it!!! Any one with an ounce of common sense can see that dents right by my windshield would come from that! They informed me the windshield was taken out and new molding put in. A few days later the molding came undone on the other side of the windshield!!! I again called and talked with my service writer about getting it fixed and said no way to Starnes Glass doing it again !!! I was informed he had to correct his problem! Told her unacceptable and have sent numerous emails and left messages and no one has called me back in weeks!!!! So I just said forget this drama. Payed for the dents to be removed and had another glass repair person to fix it!
05/25/2012Provided by Citysearch -
Want to be treated like crap? Then give Jim Burke Nissan a call and ask to speak to Gary.
My credit is banged up and I was upfront with the dealership about this from the moment I began talking to them. We finally were able to get a deal worked out, despite increasing the cost of the car from the advertised price, and Gary wanted me to give him my debit card number over the phone so he could hold the car. I refused and after several exchanges, Gary's words were: ""From what I've seen (speaking in regards to my credit), someone would rather steal my debit card than yours"".
This is probably the only time I have heard a car dealer have something like that come out of their mouth. The sooner Jim Burke can implode, with the rest of downtown Birmingham, the better. If you have another option for buying a car, take it.