Altadena Valley Animal Clinic.
2898 Acton Rd, Birmingham, AL 35243
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I have recently started boarding my dog, Tinker, at Altadena Valley Animal Clinic. Before leaving my baby, I went by the place to check it out. The staff was very helpful and happy to show me every aspect of what my dog's stay would entail. They showed me the suites that they have, and while extremely nice, it was a little pricey for me. The kennel boarding was very reasonable and I was told I could bring whatever I wanted for Tink to have with her while she stayed. As I was touring the clinic I noticed that all the dogs in the kennel had lots of bedding and all seemed very happy. Tinker has stayed at the clinic three times now, and every time she comes home, she is happy. She even gets excited when we pull in the parking lot and is eager to go inside! (Never happened at our previous vet) I am very pleased with the staff, the vet, and the facilities. I would highly recommend Altadena Valley Animal Clinic!
I took my dog into this clinic when she was having some sort of allergic reaction. Her face was swollen and she was in agony pawing at herself. They took me right in without an appointment and the doctor immediately treated her. They had me leave her for a while and when I returned she was so much better!! The vet explained everything to me and didn't do anything without my consent. She obviously knows what she's talking about and I certainly trust her judgement! I will continue taking my sweetie dog to Altadena Valley!
12/07/2011Provided by Citysearch -
I have taken my dogs to this clinic for years and the vet and staff here are always SO wonderful! My dogs love to board with them and are always clean and happy when I pick them up! Recently, Shug, my lab was hit by a car and had trauma to his chest and a broken leg. They were so compasionate, and helpful! He had to stay with them for about 4 days, and when he came home, he was like a new dog!
I love you guys!
You're the best!
Do not go to this animal clinic. I brought my cat there because he was having trouble breathing. They took xrays and told me it looked like he had asthma. So they gave him three shots, one an antibiotic, one a bronchodialator, and a steroid. He did not have a fever, but they suggested a sonogram which costs 350 dollars. I'm a student so that's a lot of money. I left with a a300 dollar vet bill. My mom told me to get a second opinion so I took him to his previous vet. He had a fever, and told me it was most likely caused by the steroid. They told me he had a respiratory infection, not asthma. They also said he didn't have the right antibiotic. So basically I spent 300 dollars for a vet to misdiagnose my cat, give him an unnecessary medication, and give him another that could have killed him if I hadn't taken him again today.
09/09/2011Provided by Citysearch -
My cat was having difficulty breathing. I didn't take him to his regular vet because I was scared, so I took him to this clinic. They said he may have asthma. They prescribed an antibiotic, a bronchodialator, and a steroid. They also gave him shots of each. They also suggested I get a sonogram that costs 350.00. He did not have a fever. They scheduled the sonogram for later in the week. At the end of the day, I had a 300.00 dollar vet bill. Fine. The next day, because my mom suggested a second opinion. I drove him to his regular vet who basically said that he had a respiratory infection, he did not have asthma, and all I needed was antibiotics. The steroid suppressed his immune system so he got a fever. They said that the sonogram wasn't an emergency. That visit was 140.00. So I spent 300 dollars for them to misdiagnose my cat and make me feel like I needed to get a 350.00 dollar procedure immediately when his regular vet said that in the next week would be great, but if you have to wait a few months, that's okay. I paid for a medication that made him sick and another unnecessary medication. And...the antibiotic I got from Altadena was the wrong kind to treat what he had. So basically, I wasted 300 dollars that I cannot get back because they claim it's not their fault he got a fever and could have died.
Altadena Valley is the best animal clinic I've ever been to. The staff is very polite, they're patient and listen to my concerns. I am able to make payments over time and I've never been dissatisfied with a groom. The facilities are clean and well maintained, some of them even have webcams that I can watch my dogs on while on vacation!
08/26/2011Provided by Citysearch -
I worked at Altadena Valley for a period of about six years throughout high school and some of college. The scheduling was very flexible and the doctors treated me with respect and concern. Needless to say, I've taken the variety of pets I've owned over the last decade to Altadena and have never been dissatisfied with the level of service I've recieved, in fact just the opposite. I've always been able to make payments over a period of time and I can't imagine finding a friendlier atmosphere to care for my animals. As with all businesses, you will occasionally run into a poor employee which taints the experience for a certain group of customers. Hopefully, the concerns expressed in previous posts regarding the level of customer service are simply a matter of a single worker failing to perform.
06/15/2010Provided by Citysearch -
This clinic is great! Very helpful staff and caring vets. My dog fell off the deck and broke her leg. They rushed her in for immediatel treatment. They even let me split up my payments for her treatment. I can't say enough good things about how they took care of my baby!
04/13/2010Provided by Citysearch -
I heard about AVAC from a friend and after seeing reviews on here I decided I would run by and check the place out for myself. In my experience the staff that ""greeted"" me was absolutely terrible. As I walked in there was a lady who was posted up at the front counter and I thought she was a customer so I waited patiently. The lady who was standing in front of me was head groomer and she resembled someone who had just come back from Woodstock or a Widespread Panic concert. Don't get me wrong I have nothing against either event, but I just expect their to be a level of professionalism that businesses should look to uphold. Anyways, she turned around to look and me and said ""Hey......"" in a completely unwelcoming way. I proceeded to speak with another lady who looked to be the receptionist and I asked her a little about the practice and then I asked her what her recommendations would be for an ear infection that my dog has. First off, when I walked into the place no one greeted me or seemed to be concerned that a potential customer just came into their facility. I would understand if they had a waiting room full of patients, but unfortunately this was not the case since the waiting room was empty. There was absolutely no enthusiam whatsoever in their staff. In my opinion, no matter what field you work in, great customer service is key to having a reputable practice and having repeat customers. If you want to take your beloved pet to a place where people sound like robots, say ""take a number and we'll look at your cat, dog, lizard or whatever your animal is"", and just blow you off than this is your place. I was not impressed in anyway with their frontline staff and I would much rather take my pet to a place where people care about their patients and really put forth effort in making their experience all the more enjoyable. With any kind of review I would certainly tell anyone to see for themselves what the business really is like, but in my experience I WOULD NOT RECOMMEND THIS PLACE.
05/14/2009Provided by Citysearch -
To all of you stupid people that think this place has nice staff, YOU ARE TOTALLY WRONG!!! Me,my mom, and my boyfriend went there with my kitten that needed help big time! They took him back and ""pretended"" to put him on oxygen. In the meantime, we waited for a doctor in one of the exam rooms. When she started talking about what was wrong with my kitten, my mom asked her if she could just pay $100 dollars, and come back and pay the rest of the $300 the next day. Well that *itch of a doctor(Dr. Cain or Cane however you spell it) told her that she wouldn't come back and pay the rest if the kitten died, and my mom said that she didn't know that, and that she would pay the rest if something did happen to it.
Then my mom got really TICKED off and asked her how long was she in this buisness, and the doctor said longer than you have had that damn cat.HOW LOVING!!! NOT!!!
Then my mom just said give me my kitten, and after that they baiscally shoved us out the door. Well our poor kitten DIED on the way home, when it could have been saved. Those people DO NOT care about how your animal is,nor do they care about you. ALL THEY CARE ABOUT IS WHAT THEY CAN MILK OUT OF YOUR WALET.BELIEVE ME!!!!!DON'T GO TO THIS JOKE OF AN EMERGENCY CENTER.!!!!
08/09/2008Provided by Citysearch -
The staff was very professional & nice. I asked to see the kennel area and it was clean. All of the dogs were well taken care of with clean kennels/blankets and water. When the lady showed me the fenced area they were outside doing playtime with toys and water available. I never saw any rusty cages anywhere. When I asked the staff about other outside time they told me they walk them three times a day and if you get the extra playtime it is an 1hr-1 1/2 hrs extra outside. The girl let me in early on Sunday and it even smelled nice inside. HIGHLY RECOMMEND!!
05/12/2008Provided by Citysearch -
The previous comment posted by Sara1981 was written by a disgruntled former employee. She only worked at Altadena Valley Animal Clinic for a very short time and has never boarded an animal with us. To address a few of her biased comments: The dogs are kept in stainless steel cages (which don't rust) or larger cages comprised of concrete and chain-link fencing. All animals have towels and blankets provided and have water at all times. Also, the dogs are walked a minimum of three times each day.
We don't know why Sara1981 left angry. This was her first job working with animals and apparently, she did not have the character and stamina needed for the work load.
Anyone can tour our facilities. We love the animals that come here like our own and take pride in their care.
---A current, extremely happy employee
03/06/2008Provided by Citysearch -
I would not recommend using this vet. I had heard numerous negative comments about it before from friends and neighbors, but still tried it out and regret every minute of it. They gave one dog medication that led to the dog becoming completely deaf, the kennels they keep the animals in have rust all over them, the dogs are only let outside for a total of 10 minutes each day (all other time they are in the kennels alone), they don't always have water available to them, and the staff is very unfriendly. BEWARE!
EDIT: To whom ever left a comment saying I was a former employee- I have never worked for the animal clinic or any animal clinic for that matter (I am a social worker). I brought my dog there once before, I was also considering boarding him there until I went on a walk through of the kennels and saw they are rusted as I previously stated. If anyone does not believe me, they can do a walk through for them self and see the current conditions of the kennels.