Michael's Framing tried to frame a newspaper picture Oct 2014 which turned out fine but the title and date turned out crooked. The framer said he'd fix it. When I went in to pick it up, I was told that it was not finished but would be called when it was completed. I was never called. At the end of April 2015 I spoke with the manager who looked into this, The store manager promised she'd call me the next day. She never called. How very unprofessional of Michael's for two framers to say that they'd fix it but one saying no. This reflects very poorly on the frame manager who was not very nice and the store manager. Michael's had this picture for 6 1/2 months, and it is still not hanging on the wall as I have to fix it myself.
I live in a small town without an art supply store. When I go to Birmingham to see family I head over to Forestall Art Center. I especially love the store for several reasons: Exceptional service - I enjoy hearing about new products that I might not have found on my own, and they are also very helpful with my questions (which are many.)Broad range of supplies - this store is very well equipped in so many fields of art. The last special feature is that I always get new ideas; the store is visually stimulating and it gets me excited about getting to work - I love this store!