Awesome credit union. See Leann Streetman.
Too picky on loans, better deals, rates and approvals at Americas First or Legacy. They have only one location, no ATMs, monthly checking account charges, and ATM fees. If you need a statement, that's $5. If you lose your debit card, that's $10. Save your money and your time.
I have never been spoken to so rudely by multiple employees from different departments in one company! I asked to speak to a manager and his response was " Oh I'm sorry but how may I help you." REALLY! After telling you your EMPLOYEES are rude to the customer you treat it as if I said they were wonderful! I spoke with Real Estate, Mortgage Department and someone else that was just horrible. I thought it would be more friendly and easy to build a relationship but I guess the bigger banks are big for a reason. I'm closing this account ASAP!
Legacy Credit Union is NOT customer friendly. I've had an account with them for 20+ years, and they regularly frustrate me. Examples: I had the branch manager promise me to clear a fraudulent fee from my account (I had a witness with me), and then she reversed herself later on. The VP of Operations had to straighten it out. Every time I make a deposit in person, it takes much longer than other institutions where I bank, making me feel like they're running a background check on me while I'm waiting. They place 7-business day holds on bank drafts, rather than 5-days like other financial institutions. Their online "Falcon" security FAILED to detect fraudulent activity on my checking account, and they have no emergency contact number to get help on weekends. I spent a stress-filled weekend watching somebody in eastern Europe drain my account, until I could finally report the activity on the following Monday morning! AVOID THIS INSTITUTION FOR THE SAKE OF YOUR SANITY. They do not care about their customers.
My wife and I went to americas first because of all their advertising on auto loans and how great they are, we were approved in minutes for a loan of 8000 dollars with a low interest of %5.....GREAT!!! we drive to GEORGIA from BIRMINGHAM to get the car and it wasn't as expected. So, we look around while there and find a NEWER car with LESS miles. Call americas first back, great no problem, even lower monthly payments than first anticipated, GREAT DEAL. DRIVE BACK TO THE CARLOT AND SPEND THE NIGHT IN GEORGIA. We get the car lot to run the papers, fax them to americas first where we have ALREADY BEEN APPROVED, DRIVE BACK TO ANNISTON (the closest americas first) after spending the night in georgia, make it all the way there and they tell us &quot;OOPS, our mistake, we cant finance it for what we already approved you, only DOUBLE THE PAYMENTS with more money down.&quot; after we tell them the situation and complain, the best answer we get is &quot;sorry wish we could help&quot; sad thing is i was so impressed with all their grand ads and commercials i was about to change all of my banking over to them. Glad they showed their true colors and only wasted 300 DOLLARS of our money before i made that mistake!!!
I love my credit union. Have been a source of help for me and my family for years. If you are a member of New Pilgrim, then you ought to be a part of the credit union.