This location use to be great but the only professional person that works there is Jermaine. The manager got upset because I called customer service as instructed about our drop off location and she decided to call and confront me. Bad idea on her part!! After they closed out our rental she then proceeded to have another employee call to tell me there was damage. This was in retaliation to me calling the regional about her calling me with her nasty disposition so she decided they were going to keep my deposit and charged my card over $400. We have our lawyer dealing with it now. Katrina the manager is now throwing a tantrum because I went over her head like I was instructed by another manager to do. Will never use them again.
BEWARE! If I could put a negative star, I would. The staff is incompetent, unorganized, and unprofessional. Their customer service is horrible. Greg, one of the managers there, is a dishonest and rude person. He is not a man of his word and does not promote good customer service on any level. The store opens up at 7:30 am. When we dropped our vehicle off at the body shop, we called for an hour before someone came in and picked up the phone. When we returned our vehicle the guy that checked us out stayed on his cell phone the entire time and just walked away after he checked the car. We had to go ask him if we were done. The car was rented through the insurance company, but they charged us for an upgrade that they gave us because they did not have our requested car. I called and spoke to manager Greg several times. He is the most horrible manager. He told me he would call me back and he did not. He told me that it had been corrected and it was not. I had to put in a call to my credit card company to report the transaction and to the insurance company before action was taken. Very dishonest. They don't appreciate your business. You are just another dollar to them. There are many other places to rent cars, why do business with a company that does not value its customers. I will definitely not rent from them again!! BEWARE!
The customer service was awesome. Britney was super nice. Downtown Enterprise was a good choice for me to rent the van we needed for a family trip. Thanks to everyone.
I've rented from this Trussville office a couple of times now and have found them very professional, friendly, and helpful. Will definitely rent from them again should the need arise!
I mistakenly booked my rental for Birmingham UK, not Birmingham AL and the attendant was very nice and accommodating to me. I was able to get an appropriate rental car quickly and was on my way. Great job!
"Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Birmingham, AL." This is a quote off the website. However, the service was awful. Our car broke down while we were out of state. This office would not pick us up from the hotel, which was Hampton Inn in Birmingham (about 6 m away). We do not use credit cards, but had a debit card. Were told they could not rent to us because we had out of state license. The website explains that with 2 current bills, a debit card is valid. We had to pay a shuttle to drive us to a business that prides on "We'll pick you up" AWFUL SERVICE!
Quick, Easy, Laid Back, & Professional.Quick, Easy, Laid Back, & Professional.Quick, Easy, Laid Back, & Professional.
Always use National when I am in Birmingham. Very professional and never an issue with one of their cars.
Upgraded to a car with many more options which was a fun car to experience. Staff was very accommodating. Price was reasonable for such a well equipped car.
HAD RESERVED A COMPACT SUV, (JEEP TYPE)FOR OVER 2 WEEKS PRIOR TO THE DATE OF PICK UP, WHEN I GOT THERE THEY WAS A COUPLE IN FRONT OF ME AND THEY HAD NO RESERVATIONS AND HAD NO CLUE WHAT THEY NEEDED EXCEPT THAT THEY NEEDED SOMETHING WITH ROOM, WELL I GET OUT THERE TO GET MY RENTAL AND THEY TAKE ME TO A HYUNDAI SONATA WHICH IS NOT A COMFORTABLE RIDE AND I HAD LUGGAGE AND A REGULAR SIZE BABY STROLLER WITH ME, AND THERE WAS A JEEP COMPASS SETTING ACROSS FROM US BUT GUESS WHO WAS GETTING IT??? THE COUPLE THAT HAD NO RESERVATIONS OF COURSE.. I ASK WHY THEY WAS GETTING IT WHEN I HAD RESERVED ONE.. HE TRIED TO TELL ME MONDAYS WAS A KILLER FOR THEM... I SAID SIR THIS ISN'T MONDAY ITS TUESDAY, SO NO I WILL NOT RENT FROM ENTERPRISE THERE AGAIN THEY ARE TO MANY OTHER RENTAL PLACES THERE TO BE TREATED THAT WAY. OH THE GUY DID SAY HE WOULD GIVE ME A FREE TANK OF GAS, BUT THAT'S NOT THE POINT, THE POINT IS WHAT GOOD IS IT TO RESERVE WITH THEM WHEN THEY ARE NOT GONNA GIVE YOU WHAT YOU ASK FOR