We purchased 3 high quality Oriental rugs 20 years ago. We were so happy with the investment that we didn’t think twice about using them again. In May, we drove 60 miles to see about either cleaning or possibly trading our three rugs. We were led to believe our rugs had depreciated, the colors were outdated, and they probably wouldn’t sale. We traded and paid much more for 3 smaller rugs. After getting them home we were very disappointed in the lack of quality. They were shedding terribly and getting pulls. I called Nilipour and she said I could cut the pulls or bring them back for her to cut them or possibly trade. We took the smallest rug back and paid even more for an even smaller rug. As we were leaving we saw one of our rugs we traded with a very high price. We were sick knowing we were not told the truth about their value. I talked to a local retired rug dealer who knows our rugs and had cleaned them over the years. He confirmed that the rugs we traded were of great quality and had not depreciated. I emailed Nilipour and did not get a reply. Aweful experience!
I first used Nilipour rugs to clean and repair my most well-loved antique rug and they did a fantastic job!I returned a couple of months later and bought two new rugs for my home. The selection was large and varied, and the entire staff was warm and friendly. Soraya was so helpful in finding me the exact right rugs to match my existing decor!It's a rarity to find such a gem of a family-run business where the owners are there to share their expertise. I will definitely use Nilipour in the future!
I normally use Asia Rug for repairs; they are excellent and reasonable. However I had a runner that had originally been purchased at Nilipour years before, so I went there to hopefully trade that runner (and some oriental rug fragments) for credit and to have another rug repaired. I explained what I wanted and the owner told me she didn't need to hear all of that stuff, that she was a quick thinker and I needed to get to the point. She walked out to my car and exclaimed that my rugs and my car reeked of dog urine and feces! I was mortified!!! Against my better judgement, I still brought one rug in for a repair estimate and another two for trade. I was shown a few runners and then the lady asked me what I hoped to accomplish. I told her I wanted to sell or trade for a credit, to which she responded that my rugs were "trash" and she didn't think Nilipour would be interested in even a small credit, but I could ask Mr. Nilipour myself. She gave me a repair estimate, then she escorted me out the door at closing time, 3:53pm. I was insulted with a smile!I took my rugs to Asia Rug Company where three gentlemen spent at least 30 minutes working with me to decide the best way to extensively repair two of my rugs - over $1000.00 in repairs. They got my rugs out of my car and I asked if they could smell a horrible odor - they said not at all. I also asked if my rugs had an odor. Two of the gentleman got down on their hands and knees and actually smelled two of my rugs up close. They both said that they didn't smell anything offensive. I was in Nilipour for about 20 minutes - I was the only customer. I was in Asia Rug for about 30 minutes; three customers came in. It is easy to see why.Unfortunately, Yelp requires at least one star to post a review; negative stars are not allowed. NEVER AGAIN!!!
Lindsey and her team were prompt and professional! We were replacing the carpet in our basement with laminate. The floors look fantastic!
I have been in the interior design business and have dealt with oriental rugs for years. I take my own personal rugs to Nilipour to be cleaned because they do such a fabulous job. They are lovely to work with and lightening fast getting my rugs back to me. You won't find a better rug cleaner in Birmingham.
We are so happy with our new floors! Lindsay was awesome throughout the process. She made excellent suggestions and made sure we were happy with the end product. Would definitely use her again on future projects.
Amazing customer service and great price! Carpet Warehouse worked with me and helped me pick out the carpet that best fit my needs.
Please do not trust your valuable rugs to their care. They were dishonest and ruined a very very valuable rug of ours!!!
Love working with the Nilipour Family! They have been helpful with helping us select rugs that fit the decor of each room and the entire house has become inviting and warm. Getting our rugs cleaned at their shop was convenient and they look and smell refreshed! Thank you!!! Highly recommended!
I had an excellent experience working with Brandy Spears at Sharp Carpet. She was able to help me find a flooring material that met my needs and fit into my budget. The installation folks did high quality work and did not leave a mess. I highly recommend Sharp Carpet.