I love eating here. I'm treated like family when I come in and it makes me feel so special. The food is great. The service is excellent and I always walk away with a smile on my face.
Restaurant is very clean with a very friendly staff with great customer service. One of the best food spots in Birmingham. Food is amazing words can not describe.
So this used to be the most awesome restaurant... it was yummy, the service was great, and the prices were reasonable. We just got back from going to dinner. There were 9 of us. 5 kids and 4 adults... our total came to over 100! we got 5 kids meals and we got 3 adult meals. they charged us for every little thing... like changing a side, splitting a meal, the children got half a hot dog on their kids meals not a full one, and the woman you helped us forgot our orders non stop. to top it off, we were charged a 20% gratituity (i can understand 15 or 18, but 20!?) even though we were all on seperate checks... so each one of us had to be charged... REALLY! I DO NOT SUGGEST GOING HERE ANYMORE! EVER SINCE THE MANAGEMENT CHANGED IT HAS GONE DOWN HILL. YOU WILL SPEND WAY TOO MUCH MONEY!
The best Salmon sandwich I've had was from them.
The perfect place to eat. If you are near or around southside or UAB this is the place for you. Great atmosphere, food, and service. The menu gives you a great variety and isn't too pricey.
I have NEVER had such horrible service and been treated as bad as I was today. When you place silverware in a to go container ( we had one container to many) to keep it from blowing off of our outside table, we were walking AWAY and the owner yells at you " Were you trying to steal my silverware?" ABSOLUTELY UNFORGIVABLE. I have never been treated so poorly and will NEVER return again. It is sad because I have eaten there for over 5 years and not only will they lose my business but my entire office of over 200. The e-mail has already been sent. Stay away from this restaurant and for goodness sake's if you DO go do NOT take a coupon. That is just way to confusing for them to deal with!
ok let me first start by saying that I have never been treated more poorly by anyone than by how one of the owners treated me today. The owners, managers, and waitresses at this place of business may know food but they know nothing of customer service. For starters I wound up paying around 36.00 for lunch because my card was charged multiple times for others lunch. I had to physically go into the rest. ( we were sitting outside ) to get the waitress to place our order. To top it all off when the mgr. / owner comes to try to &quot; fix&quot; the mess the waitress has caused he is arguing with us and being EXTREMELY rude. We finally say just forget it we will never be back. WAIT WAIT WAIT it gets better again we are sitting outside and the waitress had brought a to go box that we did not need it was windy so I stuck clean silverware into the clean and empty to go box so it would not blow off the table and as my party was walking off the owner actually asked me if I was trying to STEAL?!?!?!?! his silverware?!?!?!?!? PLEASE advise do not get sucked into the coupons and the oh its good food with this place. The coupons really only save you a dollar or two since you are charged 5 dollars for 2 drinks and I PROMISE you the food is not worth how you will be treated with the poor customer service and HEAVEN forbid you ever have to speak with the owner because he may accuse you a customer of his of being a thief!!! please please please be AWARE!!!
Although, I do enjoy the food at Max's I will not be eating there again. The server dissappeared for 20 minutes before taking our order and then completely messed up our bills (we were using coupons and this totally confused her.) When we tried to address this with the owner, Steve, he would not listen, but kept interrupting when we tried to explain our concerns. When I stated that I did not want to argue, he said he was not arguing when clearly he was. Very poor customer service. If you choose to go, I would recommend skipping the coupons and plan to spend a while there.