What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
From Business: Our dedicated service team will take care of your needs with a level of professionalism seldom found in the tire industry! Our safety record is second to none in …
We absolutely love Momentum. Sparks and the crew have been wonderful, very helpful and honest. I love my BMW and I love knowing I have a place that …
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
My husband took his car to the body shop for repairs after an accident as our insurance company said they were on their Preferred Vendor’s list. After taking the vehicle in for an estimate, the service person said that we would have to leave it as they could not complete the estimate at that time. Later called to say they could get it ready in 5-7 days (still didn’t quote us a price since they knew it was an insurance claim). When you call for an update, no one can give you an answer. It takes a day or more to get a status.After a week and a half, we started going up to their office for updates and each time, it’s 2 more days, etc.We are now into our third week and still not finished!!Bottom line: Don’t take your car here for body work. Once they got your vehicle, you’re at their mercy. They make no apologies for stringing you along and the inconvenience they cause.
We absolutely love Momentum. Sparks and the crew have been wonderful, very helpful and honest. I love my BMW and I love knowing I have a place that I trust when I need work done to my car.
Hoover Towing is great to do business with - they quickly answered my call and responded quickly - even called to be sure that all was ok and I was not still stranded.
Tommy Cox is the best in service and expertise in providingauto detailing of ALL sizes - my sedan (MB E350), my parents large SUV (MB GLS) and my son's F150 pickup! Great prices and comes to YOU for service. I highly recommend Mtn Brook Portable Detail!
They are very nice. They do quality work promptly. Will be doing more business with them...
I was recommended by a relative to use services at your company. I had heard several complaints against your organization but this relative assured me that they were satisfied with your services. It is my understanding that you will do paid diagnostic for customers. The first time I came to you you did just that and told me what the problem was. I went to reputable mechanic to have recommended repairs done. I was not told that if you did the diagnostics I was obligated to have you do the repairs. I came to you again in January just for another diagnostic test because I figured you put the car on a machine for a reading and you could show me what the results were. You informed me that the company that does my oil changes put a dirty air filter on top of a clean one which was totally not true. On the work order you noted that you cleaned the filter. You never showed me the extra filter. I asked several mechanics who told me that two filters could not be placed in the car. On Saturday, February 21, 2015 I came in because my check engine light was on. I figured I would let you put the car on the machine…couldn’t hurt. Just wanted to get a simple diagnosis. The man at the front desk, who purports to be a minister of the Gospel, was completely rude to me. He told me that his company would not touch my car again. I suppose he was upset because I did not allow your company to work on my car. I was not asking for a free diagnosis, I was paying as I always have. This man at the desk with his Bible wide open talked to me like I was a child. He told me that he would not go behind another mechanic’s work. I was only asking for paid diagnostic. He made it crystal clear that he does not want my business ever again. This was a shock because each time I have been there he had his Bible open and was even quoting scripture. He seemed to be pleasant as well as honest. He even told me how that as a woman mechanics will probably not tell me the full truth or try to rip me off. On this particular day this man seemed to have been having issues…personal ones maybe, judging from his tone. I took my car to another company and got a diagnosis much cheaper and with much better customer interaction.I called early Monday morning to ask who I could lodge a complaint with and was told that they did not know. How ridiculous!! I believe that this was the same rude preacher. Needless to say, I will never set foot in your establishment again and I will lodge a complaint with the Better Business Bureau and NAPA. I too work with customers and we are trained to treat each customer with dignity and respect. I think the person in the Roebuck office needs to read the Bible he has open on the front desk. Apparently he does not know how to treat others.
I brought them my car that had a panel loose on the front from pulling over a curb. They got to it immediately and had it fixed in 10 minutes. On top of that, they told me that I owed them nothing. I highly recommend them to anyone needing a body shop, I will certainly be back with any auto issues in the future! Thank you guys!!!!!!
Horrible damage my front struts broke my rear hub bearing assembly had me buy parts I didn't need cost me almost 200 dollars waste all my time gas stress
My experience with was very positive. Prices were fair & repairs thorough. I’m about to do business with them again.
Reasonable Price. Fast, and Friendly. Some one from a auto store recommend them. Don't let the look of the building discourage you. Because the work that comes from the inside is GREAT! We are calling back real soon for a price quote.And they are open on Saturdays which is always a plus.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.