Any time I have taken my car to Edwards Chevrolet - 280 I have been treated with respect and friendship by all the employees. I've purchased 3 cars from them and any service that was done was completed in a professional manner. My questions are also answered and explained. Great place to buy and service your car.
Great overall experience! Exceptional staff, clean facility and extremely organized. Lani Love was my salesman and she was very kind and diligent with helping me find the perfect car. Serra is a great dealership that I would recommend to anyone looking for a new or used car.
I was hesitant to drive almost two hours to shop for a 4Runner. I’m so glad I did! Ethan Lann was great to work with and he listened and got me in exactly why I wanted and now I’m smiling everyday I get to drive my new 2018 4Runner. I would totally recommend you give Ethan Lann at Serra Toyota a try to find the right vehicle for you.
I submitted an application online and was called back by Faishon with Serra. I told her what I was looking for and was told I was approved. She’ texted me asking if I was still interested. I asked her if they could get me that Jetta, out the door for $18k. She said yes, manager approved and he would email me a confirmation of the OTD price of $18k. We agreed that I’d come in Sat. Sat, I had no email. Texted her and she said she’d have him give me a call. I advised that I was at an event and unavailable for a call and preferred an email. She became rude telling me “it’s nothing to break down if we’re negotiating a price for you? Which is OTD for $18k on a $21k car”. I replied: “Just wondered what he has as the car price, fees, taxes, discounts.”She replied: “My mangers offered to negotiate 18K OTD for you and work something out....But okay...”I replied: “My understanding was they could work something out for $18k. My goal is to have negotiations done before I come in. If that's an issue, I will try elsewhere.”She replied: “okay”I replied: “Okay as in I should look elsewhere, or okay as in yes, they will break down what they can do before I come in?”She never texted me back. That day I emailed the dealership from the website and never got a reply . I also tweeted to Serra VW and VW Cares and got no reply. She called me that day around 4:30. She asked if I was there. I said no, based on our text conversation and my not hearing back from you, I assumed the deal was off”. She replied “well, I did text you back, but whatever, I’ll cancel your appointment” and then hung up on me. This was this past Saturday. Since then, I contacted a different dealer and with an online app, 2 texts and 2 calls, I got exactly what I needed by way of communication and price breakdown. I’m picking up my Jetta from them this Friday. I was going to let this go, but Faishon just called me again wanting to know if I was still interested. Surely she can’t be serious?
ThanksI just wanted to give a personal thank you to the best sales associate at Serra Toyota Michael Lann. Not only was he professional and knowledgeable, he also gave me great customer service. He took the time to be attentive to my questions and gave me options that led me to buy a car that fit me. He not only went above and beyond to get me from application to purchasing. He actually/literally walked my wife and I through the whole buying process. He really took care of us from start to finish and didn't pass us off once his part was done. I really appreciate when someone takes the time to make you feel welcome and at home and Mr. Lann is that one of a kind salesman that actually did. Thank you for all your help and support,Torrence & Letatia DeyAmpert
Very helpful salesman named Bost assisted us with all our needs. He kept his word and all the promises he made.
I've had a good experience with Were a Nissan on most visits.
I appreciate the honesty and appreciate Allen helping me find something dependable and affordable. I never felt pressured in any kind of way. Thank you very much!
Our experience was really good today. It was my first time leasing a car. Ethan did a great job and made the experience as stress free as posible. We’re very happy with the deal we got.
it was a great buying experience..The owner ID was very nice and patient with me. Have bought several cars from there over the years.The cars were great and no problems.Signed Melvin Moton