This business has relocated to 2205 Decatur Highway, Fultondale Alabama 35068. Call Kenny Peoples at the new location
Inviting and very friendly staff. I have been a returning customer to this location for 7 years now.
I've never in my life left a bad review on a company. I understand things go wrong sometimes. My issue isn't with the haircut, it was overpriced for the quality, but I'm okay with that. My issue is because my wife had purchased a gift card for me for our anniversary but I had been so busy that the expiration snuck up on me. I called and they were nice enough to allow me to use it if I came in over the following week. I made an appointment, but was stuck in Miami on a business trip and couldn't make it back in time. I called and rescheduled for four days later and they said it would be fine. I get my haircut,go to the counter to pay and they refuse to take the gift card. The excuse was that it was expired and there was nothing they could do. The lady that made the initial extention was there and said that it wasn't in the week she offered over the phone even though there was no mention of any issue when I rescheduled. So I paid twice (counting the cost of the gift card) for an average experience. On top of that they were rude when I questioned them on the logic in refusing to take the gift card. The rudest of the them even made the comment that she "doesn't go places unprepared" implying that I'm the problem even though I was only trying to do what I was told I could do, both in the original appointment and when I called to move it back due to travel issues. I'm in service/sales and there is no excuse for any of this to have taken place.
So I walk into this UNDERPERFORMING establishment to not be greeted and the party I was with was hardly spoken to even though he was asking about some services he wanted executed. There was another male(with dreadlocks) who was doing nothing but sitting on the sectional shooting the breeze and he got up and plopped in Jamal's SOLE CHAIR and the party I was with was basically ignored. I won't apply race or anything to this, it simply has to do with respect and PROFESSIONALISM....but on the other hand I will include you can't expect to stay in business (but it doesn't appear that you care anyway) with this ghetto, macho, idiocy that you're displaying. This is probably why you've lost the other barbers you had. Shape up or CLOSE UP.Also, I see that you write DENIAL laced rebuttals and continue to direct people to your Youtube footage. Let me say you could be a stylist that rivals Vidal Sassoon, however, if your disposition and CRM (CUSTOMER RELATIONSHIP MANAGEMENT) skills suck you will continue to drown as I see you are. This shop has gone from a flourishing enterprise to one with one chair and one barber because the owner and chief barber fails at people skills and sensitivity to PROFESSIONALISM. You may think these reviews are a bunch of noise but if I were you I'd start taking them to heart. You give other African-American Business owners an ATROCIOUSLY BAD NAME!! Real (RUDE) Barbershop is more like it.
the service is on time. license barbers that clean there tools.
very nice shop clean great place to get a cut
This is the best barbershop .they are always professional And my kids really love the barbers
Worst place ever! A bunch of unprofessionals! They nearly killed me! Not recommended at any cost!
For our actual haircuts minus Negative opinions go to RealBarbershopHoover on YOUTUBE to see for yourself! Further more we take care of each client to the best of our ability. If a child is young and the parent is without assistance,the best results are hard to achieive. We also refund without question and there is also a complaint/compliment number for our customers to use. We were NOT notified about this child and his unhappy and depressed mom. thank god for the more than 1000 little guys that frequent REAL BARBERSHOP 205-238-5787
This is the best barber shop to go to no matter if you're black or white. They treat you and your family with the upmost respect. They also have four very good barbers with outstanding skills, so give certified cuts a try.