Sears Appliance Repair
1515 Grand Ave, Billings, MT 59102
Wherever you bought it, we'll repair it.Schedule Your Repair
Bike Parking: Yes
Having to wait 2 full.months and two weeks for repair on our washing machine is totally unacceptable
Brad the repairman did a great job but Sears is falling short at quality customer service by not providing sufficient staff to dour repair work
Again, totally unacceptable
Our dishwasher had a "lock" light that prevented the dishwasher from working. After reading the manual and finding no answer and using Sears' chat line, the gentleman said that it sounded like a serious problem. At that point I thought the $222 for the service call that would protect up to $500 in repairs sounded like a good idea.
When the serviceman came, he pushed a "top rack" button which had a kid's safety lock engaged and the problem cleared up - 5 seconds -$222 spent.
I am upset in getting led by the chat line that this couldn't have been handled then and no mention in the manual about the lockout.
This is poor consumer support at two levels.
I needed repair of my 3 year old riding lawn mower. I had a service agreement still in place and Sears honored it without any issue. The repairmen was prompt, courteous and replaced a broken part and had the mower up and running in about 1 hour. Very pleased with the service and the mower is functioning properly now.
In January I had my vehicle in for brake eval and was told I did not need brakes. Ever since then I have had horrible grinding sound and rattling when going over bumps. The car was driving so badly I needed to take it to a special mechanic who only works on the make of my car. When brakes were done it was found that caliper bolt had never been put on after sears did the brake eval. I could have had a serious accident driving this car around since January with the caliper invited. Please be aware of the quality of work sears auto center provides.