Went to an EDS estate sale in Laurel, MT and purchased a couple of Christmas items. The cashier told me there were more Christmas items in the house so I went back to look. I have been to numerous estate sales and normally (unless a sign is posted), customers are welcome to browse through cabinets etc. I was looking at a set of vintage Shawnee pig salt/pepper shakers that were in a kitchen cabinet and were priced at $65.00 when a lady started yelling at me and asking why I looked in the cabinet. I apologized and said, "I was just looking at these shakers." She continued to make a very loud scene obviously to embarrass me. I refused to let her engage me in an argument and finally just said, "Wow". She yelled back, "No let me say it - WOW!". The house was full of people and she wanted to make sure that everyone heard her. I work in customer service. I would never treat anyone like I was treated at EDS's sale and I doubt the people who hired them would approve either. Grade F-
I enjoy estate sales, but at the EDS sale I attended on July 19th the staff were rude, and I thought that a friend of mine was treated very unfairly. I will be avoiding EDS sales in the future.
I have loved/collected antiques for many years and have met many great people while doing it but attending one of this business' sales was not one of those times. I have been to many EDS run sales in the past so I know they can be a little abrupt but dealing w/us bargain shoppers might be rough sometimes so I have always cut some slack. This poor treatment happened the day after the sale was official over so the heat of the haggling is no excuse. I was actually on my way to pick up my so called "winning bid" item (they had called me the night before to tell me) when I received a 2nd call telling me the item had been sold out from under me. I was shocked in to silence so she took that opportunity to rudely tell me they can do that if they want. Wow, rudeness on top of a shady deal. I understand that they want the best price for their customer but the sale was over, my bid was accepted, & I was in route to picking it up so I don't think it should still be considered available. The bid card was a binding sale agreement that I signed so why don't they have to honor it? From their website - "Our hallmark is experience and integrity". They may have experience but I really beg to differ on the integrity! At the same sale they took all the items away from another customer because they were insulted by an offer made on one of the items. While it is totally their right to refuse service being so rude can't be good for anybodies bottom line be it theirs or the estates. It could end up keeping people away from future sales so the estates will lose out on money along with this business. They seem to forget that the people buying the items are customers also and they might not want to treat us so poorly. I am even giving thought to adding a note in my will that my heirs use anybody BUT them.