Win-Dor was, absolutely, the worst company with which I ever have worked. In my decades'-long experience with contractors/vendors, I can think of no more nightmarish experience. I could chronicle a list, but the page isn't long enough. My insurance company made the mistake of fully paying Win-Dor in advance of their work. Six months later, Win-Dor began and it was downhill from there. When I complained, the owner left me a voice message that would blister the horns off the devil. What a bully! He was trying to intimidate me, an elderly lady, into dropping my request for him to fulfill that for which his company had received full payment, six months earlier! He thought this old gal would do nothing about it. He would be wrong
Very poor company, had to have another window business in Billings come and re-do all the work again
Win-Dor Industries Inc. Has come through for me in a big way. A couple days ago I posted an unfavorable review about Win-Dor. The owner, my salesperson and I had a lengthy conversation this afternoon about my door. It had come in and opened in the wrong direction. My door was a special order and as we all know most businesses sell special orders as non returnable. Even in my business where special orders are an everyday occurrence, I fully understand the implications. Win-Dor made an exception and offered to order a new door and exchange the incorrect one at no cost to me. I want to thank the owner and salesperson for taking the time to hear me out and to offer this solution. What wasn't said in my original post that I would like to be known is, from the time of my quote to when I picked up the door my salesperson went above and beyond. Offering options and solutions to my design that would allow me to get what I wanted for within my budget. Actually, what he offered that I could afford was beyond my expectations. I am truly thrilled with the overall project even tho we had a bump in the road. Win-Dor had no obligation to return my door and they could have sent me walking today. What they did today was turn an un-happy customer into a very happy and thrilled customer. I feel confident enough with Win-Dor and it's staff and their abilities to refer all my clients to them for doors and windows. I deleted my original review because I felt as if now it's a mute point. I would ask anyone who read, liked or commented on the original post to please consider Win-Dor for your next project. They made it right and after all that's really what matters in the end. Thank you Win-Dor for standing behind your promise to take care of your customer. I really appreciate it.