I use to love this service. Sadly, things seem to be declining. When I started using them a year ago the dispatcher was very friendly and even greeted me by name a few times (I used them that often)! She was a very sweet lady and even vouched for me once when I was a few dollars short (I was able to run inside work and get the money I needed). The cab drivers were on time, polite, and made me feel comfortable. Sure, the cars are a little run down, but as long as I get from point A to B I was happy. HOWEVER, here in the past 5-6 months, the service has been getting worse and worse. The dispatchers that they have now are rude. They are very snappy and seem like it's an inconvenience when you call them...that is, if they bother to answer at all. The cabs have been running later and later passed my pick up time and the drivers are getting more and more.... socially awkward? The past two drivers I've had have made it a point to be pretty creepy while hitting on me. I was so uncomfortable, I was practically up against the door. The not accepting credit cards has been a drawback but that's not too big of a deal for me. Trying Yellow Cab today to see how it goes.
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Kudos and many thanks to City Cab, specifically Crystal and John, who did us a huge favor! My husband lost his iphone while we were in Billings earlier this week. After getting home to Canada, we used the 'find my phone' feature and realized that it was in a park in Billings that we had never been to. After calling City Cab, Crystal immediately had John head to the park where he found the phone (on some guy that had picked it up and didn't respond to our many calls and texts), got it back and is going to mail it to us. WOW! Please give this wonderful company your business - they deserve it! Thanks from Regina.
We took a city cab from our hotel to the mall and then a few hours later took the same trip back to our hotel. The first trip, the dispatcher said it would be tough to get a ride at the time we wanted (we called an hour in advance) but sure enough the cab showed up a few minutes before the time we requested. The return trip was just as timely. Both cabs were clean and their drivers were nice and good drivers. I would use these guys again.
Im giving 5 star's. The despatcher's speak clearly. The driver's are all great as well. I have to take a cab daily just about. Of course there are day's that are busier than other's and i have a lil wait time. Of course people are going to pop on here when they have a lil bad experience. You never hear about the experience's that are good. Kudos for city cab!!
Wow ! Can not believe how right on all the other reviews are. We we called the night before person on phone was polite. We asked for a cab to be here at 2:20 AM to make a plane . Had to make several calls . It is now 3:00 AM and they just NOW show up! Wish I could be that incompetent at my job!
I travel to Billings for medical care. I use City Cab every time I go there, several times a day. Service is always promt, and the drivers are great. I always feel safe and in good company, and the dispatchers are great as well. I definitely recommend City Cab.