I feel the quality of employees at the downtown office is lacking. No one greets you when you walk in. The man at the welcome desk is dressed like he is going the gym and was chit chatting with other staff with no regard to the customers waiting, I had to say excuse me to get their attention. The tellers seem to just want to do the transaction and get you out of their way. I don't feel like this is the place to do professional financial business. I have an account with another credit union and will move all of my accounts there. They are leaps and bounds ahead with their service.
I chose this bank for an SSI account for my disabled daughter, it a special account that I have to empty every month. Cannot deposit other funds, cannot save or let a balance roll to the next month. They canceled my debit card, and couldn't tell me why or who. They also said they couldn't reach me at my phone number, when i gave it again, she said, " that's the one we have in here " I've since decided not to get another card, it honestly helps me budget better and not get carried away swiping here and there. When I come for a small withdrawl or balance inquiry, they seem annoyed to have to deal with me. It's seldom I get a thank you, and often leave thinking, " geez, manners are obviously not free here". I'm a single mom, money isn't always an easy subject, it'd be nice to be treated kindly while dealing with a sore subject in my life. Switching banks for this account will cost me over $100.00. I feel stuck with their rudeness.
I have been banking at Rimrock for over thirty years. The tellers and loan officers are so friendly. These people know their business. They like their jobs!
Not great customer appreciation, climbing rates and a steady decline in quality of service have marked the past two years.
I'd give them less than a 1 if that were an option. Ended up w/a $300 dep to my account on my ANNIVERSARY no less. I called them to get it straightened out and REMOVED, but they INSISTED it was a cash dep made at our home branch and was ours to keep. Took the wife out for dinner, paid the sitter w/it and bought her an anniversary gift and NOW they removed it AND charged fees on every transaction off it. Way to make a buck US Bank!