They did not plow our driveway. They plowed our neighbor's yard. When we called to let them know they did not plow our driveway, that instead they plowed the yard and a retaining wall we were greeted with no apology but with a negative attitude. We were told to email the information and the owner would contact us in couple of weeks. That was a month ago. No contact... Nothing. We understand mistakes can be made, but the way they handled this or lack of handeling it encompasses the customer service skills we encountered. We didn't ask for a refund, we just asked for our neighbor's wall to be repaired if our neighbors wanted that. Luckily our neighbors are super nice and took it in stride. Unfortunately, this company missed a perfect opportunity to correct this mistake and make a set of customers for life.
They also do a fantastic job of keeping us aware of the property's condition and any issues that occur after a rental. To break it down, we have ma…
Mile High Equipment totaled my daughter in love's car and left the parking lot! David Huther, owner, thinks because she is in a low income housing he can refuse to deal with the damage! Numerous calls to his office met with no return calls....it was a hit and bail and they have given grief about paying out a 2K settlement which is what we paid for the car plus we had new tires, brakes and rotors replaced at an additional cost for safety! How in good conscious can his company, which we have been told is a "big company", trample on the "little guy" and continue about his day as if nothing has happened. The event occurred on Friday, Feb. 3, 2017. Can the Big Bear Lake residents get behind this event and call his office to get him to do the right thing! His number is: (909) 878-9993. I am Becky and my number is (360) 978-4533 and is the only one able to authorize any discussions about this. Thank You for reading about our problem!
The right equipment for 3" all the way up to 10'+ snow storms. Most contractors cant fulfill their plow obligations when we get real snow (18"+)! They also have over 30 pieces of snow removal equipment so when one breaks they can move tractors around to accommodate, where other contractors that only have 1 or 2 just leave you hanging!