Pep Boys Auto Parts & Service
2176 Route 130, Beverly, NJ 08010
|Mon - Sat:|
I had called the Pep boys in Beverly, NJ on 11/30 to replace a bent rim. I was looking for additional information to make an online purchase. One of the employees recommended I call back on Monday to speak with the manager (Floyd).
On Monday 12/1 I phoned Floyd and explained I was looking for steel rims online but did not see any. He asked me to visit the store so that he could show me all of the options for my vehicle. I said I may not be able to get there until after 5pm. Floyd said he will stay around later. When I arrived he was very helpful and talked me through my options. He was able to complete the sale for me in the store.
A week later when rims arrived at the store I spoke with Brad to have them installed. Being that my car is 17 years old , I indicated the if the axel had any significant issues I would reconsider having the rims installed because the costs would be too much for me to afford. Once Phil put my vehicle on the lift he found a few things. 1. The rim that the dealership indicated was bent was not. 2. He pointed out that I had a bad hub which was causing the wobble in the rear of the car.
I was very concerned because the costs were mounting. In any case Phil spent time with me to work out a plan to get the vehicle back on the road (safely). Long story short Floyd , Phil and Brad gave me an early Christmas present by making a bad situation a lot better. They went the extra mile and I am grateful.
Pep Boys (Beverly) Satisfied customer