Jim Falk Lexus of Beverly Hills
9230 Wilshire Blvd, Beverly Hills, CA 90212
Phone: (310) 439-8962
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
I was really disappointed with the quality of service from this business, especially considering the other ratings. I'm very pleased with my car, however my experience with the finance department was less than satisfactory. I found that they did not return phone calls and seemed to have difficulty following through with things they said. I had the car shipped to me, as I live in a different city and as an example, I asked for copies of documents that I signed, they said they would send them out that day, they were sent out four days later and there were only three papers included. If you've ever purchased a car, you know you sign many more papers than this.
Additionally when my car arrived, it arrived without the temporary registration slip that is usually taped to the windshield. In their defense, they did send it with the paperwork they sent me. I did try and contact them again once more last night and was told the finance person would return my call, big shocker I was not contacted.
The one person that I worked with who went above and beyond to communicate with me was Hadi. The unfortunate thing is since he wasn't my sales person he didn't receive direct commission from the sale. Even his great service is not enough for me to do business with Jim Falk Lexus again.
07/22/2010Provided by Citysearch -
First let me say that I have never had a good experience at a car dealership regardless of carmaker. But I just picked up my new IS250 from Jim Falk Lexus in Beverly Hills and couldn?t be more pleased with the entire experience.
Morgan Osegueda (internet sales) was courteous and professional, answering all of my questions with great patience. I am not one who deals well with typical sales tactics so I appreciated his straightforward manner. And I found his low-key demeanor helpful in getting me through the whole process as car leasing/buying is usually very stressful for me. I was also impressed with (finance manager) Bianca White. She explained everything quickly, but thoroughly, making it a painless process as well. I kept waiting for the ?other shoe to drop? but it never did. No high pressured sales pitches here. I highly recommend this dealership and look forward to visiting their service dept. too.
05/02/2010Provided by Citysearch -
I was looking for a Lexus suv and found the best price at JFL. Sent them an offer and Morgan Osegueda reply within minutes. He was able to get the price that I was looking for.I bought the car the next day. Had a great experience. Finance Manager was great and helpful. His name was Orod. For anyone who is looking for a Lexus new or CPO, I strongly recommend JFL. You wont' regret it and make sure ask for Morgan. He is the man. He doesn't just care fo r the sale, but for the customer. He does many follow up calls to make sure everything is fine. Thanks JFL.
04/24/2010Provided by Citysearch -
I wanted a SPECIFIC LX with everything in it and Blaine Gray found it for me - then kept up updated on the delivery date and was HONEST about everything from the very first moment we spoke. True professionalism and terrific to work with. My own dealership where I live (Las Vegas) would not even LOOK elsewhere for the TOP OF THE LINE, FLAGSHIP vehicle (I was told that the LX 570 is their flagship vehicle) - I was given the info on 2 vehicles they had and that was basically it. So, their loss!!
Anyway, in dealing with Blaine Gray my sales person and Kathryn Marenzi who phoned me to go over some of the finance details, as well as Bianca White who sat down and spent about 15-20 mins with us regarding the lease - financing with us, I would NOT hesitate to recommend Jim Falk Lexus as well as our salesman Blaine Gray (who is a very nice person and very personable as well as honest and reminds me of Howie Mandel - certainly not a bad thing) to anyone and everyone. We plan on returning in 3 years for our next Lexus at that time. Thanks to a terrific team of individuals all working together in a cohesive group to make our Lexus lease (first one at that) a very positive experience.
Also, thanks Blaine for taking WELL OVER AN HOUR in explaining all of the additional options in the LX to us AND for anticipating that we could be in earlier that expected from Las Vegas and for being immediately available for us even though we were over an hour early!!
Again, true professionalism shines through.
03/22/2010Provided by Citysearch -
I had the best car buying experience at Jim Falk Lexus. I drove an hour from Riverside for a test drive and drove out with a beautiful hybrid! Jake Weber, our sales consultant, was great to deal with and the finance manager, Orod Makou, was friendly and made it easy to finalize the paperwork
I found the car I on their website and there was no pressure from any of the team; it was worth the drive. I would definitely buy my next Lexus from Jim Falk Lexus with Jake!
03/08/2010Provided by Citysearch -
This is my first purchase from Jim Falk Lexus and they have me as a customer for life! From sales to service and everything in between I cannot find one bad thing to say.
Andrew and Blaine helped me with the sale and features of my new IS250 and very serious call outs to Orod in Finance who actually made the ""serious"" part fun, Eric Parker in service who has been extraordinarily helpful with service appointments and will even take my calls to answer small questions about features of my car, and Dave Newman who absolutely will not let me leave unless I am totally satisfied with the service that I received.
These people really do go out of their way to satisfy their customers.
03/02/2010Provided by Citysearch -
I've been a customer of Jim Falk Lexus since 1997 and recently picked up my 5th leased vehicle from the showroom.
Michelle and Orod took exceptional care of me - refusing to have me be anything but totally satisfied.
That care included, Michelle specially ordering an IS 350 (from Japan) that had only the features I wanted and Orod completely redoing the lease contract when he found a way to save me a few more bucks a month.
If you're in the LA area and looking for a Lexus. This is the place to go.
I bought a pre-owned certified 2007 RX400h with less than 17K miles from Jim Falk Lexus. Greg Hall was great. I drove from Orange County and Greg called me that morning so that I knew the car was still available. I was met with very firendly service and the transaction went smoothly. Greg was very knowledgeable about the car and made the decision easy. Orod Makou, the finance manager, was friendly and got us a great interest rate for financing. I highly recommend this dealership. Thanks!
gl and bl
Bought a Lexus IS from Jim Falk Lexus this afternoon. Great experience. I got great help from Stewart, who had me falling in love with the car within minutes. He showed me my options for payment, and worked hard with me to negotiate a price that was fair and comfortable. In the end, I got a fantastic deal! If your looking for a Lexus, there's no better place to go.