More Info

Email
BBB Rating
A+
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Extra Phones

Phone: (310) 271-0791

Phone: (310) 274-1144

Phone: (310) 276-4949

Phone: (424) 253-9022

Phone: (310) 276-1144

Fax: (310) 271-0791

Brands
cadillac
Payment method
amex, cash, check, debit, diners club, discover, master card, visa
Neighborhoods
West Los Angeles, Beverly Hills
AKA

Deluxe Rent A Car

Black and White Car Rental

Black & White Car Rental

Black & White Luxury Line

Categories

Reviews

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extremeathlete

09/08/2010

Provided by Citysearch
Overall
SCAM ALERT! DELUXE RENT A CAR IS A SCAM!

I rented a vehicle from Deluxe for several days. Months later I noticed a string of incremental and increasing unauthorized charges stemming from this company, totaling nearly $5,800!!! I tried contacting them via their ""contact form"" on thier website many times without response. I did the same via fax, no response. I left many messages requesting a manager to call back and nothing. When I could get an answer, a manager is never in or available nor could the one answering the phones give me a direct name or extension of someone in charge. From here, I'm going to get in touch with every one of the MANY victims that have reported their story online. I will do all in my power to bring this company to justice. The funds that were taken from my account were my federal financial aid awarded to me via grants/scholarships for my senior year at UCF. Not cool to say the very least.

IMPORTANT (how to bring this to a stop) After being in touch with the Attorney General Of California (Edmund G Brown Jr. 800-952-5225) I've been advised that for them to take action on behalf of the people, they need the people to file formal complaints witht their office and not just venting their bad experiences online in these review sections. PLEASE TAKE A MOMENT TO DO SO. Also, my attorney is in the process of filing a class actions suit against this company and same rule applies: ""there is power in numbers"", so, please take this as my friendly invite to all the vicims out there to piggy back on this lawsuit against this company and we will bring them to a stop, hopefully with some compensation for our head aches.

My personal email is extremeathletefl@yahoo. Please get in touch with any questions or comments.

ALSO, you should file your official complaint with
wconsumercomplaintagencyorg, they are also investigation into their bad business practices but need the volume of formal complaints to pursue real resolution.

Sincerely,
Ripped Off Customer #1987634

Details

Phone: (310) 276-0202

Address: 8800 Burton Way, Beverly Hills, CA 90211

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