A new kid in the block ! Queen Nails Spa promises a new best salon with talented and creative designs !
Bethlehem, PA 18018
From Business: Our stylists offer a variety of in-person services, sure to suit any of your fashion needs. We provide clients with Wardrobe Audits, Personal Shopping, Special Ev…
This place is AWFUL. I went in to get a pedicure and gel manicure. I was in there for 1 hour and 45 minutes. The guy who did my pedicure cut me on 3 of my toes and I was bleeding really bad. He couldnt even paint straight, it looks like a child painted my toes. I got a gel manicure and the lady cut my finger nails so short they hurt to type this review. She kept getting the nail polish on my skin and had to scrape it off with her sharp nail. When I was leaving, I was told that my toe nail polish was dry and it is okay to put on my shoes and socks. I did so, I went home, took off my shoes and socks to see my paint smeared all over my toes. It wasnt dry!!! and now the tops of my toes are so sore because of being cut open!I called them the next day asking if they would redo my toenails (considering I paid an expensive price to get a crappy service). They were yelling at each other, then hung up on me. I called back, asked to speak to the owner, and he then hung up on me. Terrible customer service. They hardly understand you, and do a horrible job for the overcharged crap job they do.
I went in three times. First time, good job on manicure.Second time, the young girl did not allow drying time. I asked her three times if they were dry---she kept saying yes. By the time I got home two nails were smudged. I went back in to show the manager---a guy who runs around the place. He said---We never ever had one complaint. I said-Please, just fix my nails.He said yes---and gave me the regular price!There are a couple of women there who are quite good, but do not trust this place or the manager.
I will never go back there. The woman who did my manicure kept poking me with her sharp nail and hurting me. Then she interrupted my manicure to wait on people who came in and had facial waxing!It was 10--15 minute wait.Then I asked her if my nails were dry because my hand was burning really badly ...she kept saying no. I brought my very red burned hand out and she said--why didn't you bring gloves?I then had a foot massage. It was terrible. He would just start to really rub my foot when some worker walked by and he stopped and talked or he just kept lightly touching my foot when he talked. At various times there you could tell they were talking about customers because they laughed and all looked at a customer.
WORST PLACE TO GET SERVICE! Exactly why I stopped getting my nails done after 12 years. I went with my mother to get my eyebrows. The moment I arrived Vee asked where I got my nails done. I told her I went somewhere else. (I stopped getting my nails done there because every time I requested something they told me no. Also, my nails looked like I needed a refill after 3 days.) My mom and I are finally are up for eyebrows. She did my mom first then goes and does someone else's eyebrows. I told her excuse me but I'm next. She had the nerve to tell me "no I'm not doing your eyebrows you can go to where you went for your nails and get your eyebrows done there." I told her after an hour of me waiting for you AN HOUR you have the audacity to tell me this now!!! I am beyond furious and I will be reporting her to the better business bureau! Horrible customer service!
Love this store. Have bought many items at a great price. I tell all my friends about this store and that abused women profit from the sales. Keep up the good work.
Good job! Your $25 promotion to drum up business backfired because of your dishonesty and sneaky ways. I will also be telling other people not to patronize your business because your salon is willing to let unfinished work walk out the door or be charged without your knowledge for the “wash” and blow out and your hair wasn’t washed for $65! TOTAL RIP OFF DON'T GO HERE!
Terrible service I waited over an hour to get a nail fixed. Once I got my nail fixed the owner tired taking the broken nail off my finger. She was very rough and seemed to be rushing. She pried my nail off so hard she almost tore my real nail off in the process. My nail was bleeding the entire time. When I told her it hurt she gave me attitude. This place sucks. I would not recommend it to anyone.
Sadly to say I will never get my nails done at this salon ever again!!! The owner V is rude and nasty to customers. Starting with telephone manners. You call to speak or make appointment. She doesn't have the courtesy to say "Good bye" or "Bye". Simply hangs up!! She talks down to customers even to the ones that are loyal. We all have jobs that can get hectic. That doesn't give you the right to be disrespectful and embarrass customers. You ask her a question and she answers questions walking away from you. She snaps when you request what you want done. Her employees tend to do the same. They nickel and dime every time you get nails done. And the price is never the same even if you get the same job done on your next visit. Honestly, some of their employees do a good job. But in the end they're a plenty of nail salons in the area that do a good job as well. I truly believe in being kind to one another. I wish they did. :(
Most terrible service ever!! Ripped me off and when confronted, they tried weasel in their way out of it. Worst experience of my life. I will never go back or recommend anyone ever