A new kid in the block ! Queen Nails Spa promises a new best salon with talented and creative designs !
This place is AWFUL. I went in to get a pedicure and gel manicure. I was in there for 1 hour and 45 minutes. The guy who did my pedicure cut me on 3 of my toes and I was bleeding really bad. He couldnt even paint straight, it looks like a child painted my toes. I got a gel manicure and the lady cut my finger nails so short they hurt to type this review. She kept getting the nail polish on my skin and had to scrape it off with her sharp nail. When I was leaving, I was told that my toe nail polish was dry and it is okay to put on my shoes and socks. I did so, I went home, took off my shoes and socks to see my paint smeared all over my toes. It wasnt dry!!! and now the tops of my toes are so sore because of being cut open!I called them the next day asking if they would redo my toenails (considering I paid an expensive price to get a crappy service). They were yelling at each other, then hung up on me. I called back, asked to speak to the owner, and he then hung up on me. Terrible customer service. They hardly understand you, and do a horrible job for the overcharged crap job they do.
I will never go back there. The woman who did my manicure kept poking me with her sharp nail and hurting me. Then she interrupted my manicure to wait on people who came in and had facial waxing!It was 10--15 minute wait.Then I asked her if my nails were dry because my hand was burning really badly ...she kept saying no. I brought my very red burned hand out and she said--why didn't you bring gloves?I then had a foot massage. It was terrible. He would just start to really rub my foot when some worker walked by and he stopped and talked or he just kept lightly touching my foot when he talked. At various times there you could tell they were talking about customers because they laughed and all looked at a customer.
WORST PLACE TO GET SERVICE! Exactly why I stopped getting my nails done after 12 years. I went with my mother to get my eyebrows. The moment I arrived Vee asked where I got my nails done. I told her I went somewhere else. (I stopped getting my nails done there because every time I requested something they told me no. Also, my nails looked like I needed a refill after 3 days.) My mom and I are finally are up for eyebrows. She did my mom first then goes and does someone else's eyebrows. I told her excuse me but I'm next. She had the nerve to tell me "no I'm not doing your eyebrows you can go to where you went for your nails and get your eyebrows done there." I told her after an hour of me waiting for you AN HOUR you have the audacity to tell me this now!!! I am beyond furious and I will be reporting her to the better business bureau! Horrible customer service!
Terrible service I waited over an hour to get a nail fixed. Once I got my nail fixed the owner tired taking the broken nail off my finger. She was very rough and seemed to be rushing. She pried my nail off so hard she almost tore my real nail off in the process. My nail was bleeding the entire time. When I told her it hurt she gave me attitude. This place sucks. I would not recommend it to anyone.
Sadly to say I will never get my nails done at this salon ever again!!! The owner V is rude and nasty to customers. Starting with telephone manners. You call to speak or make appointment. She doesn't have the courtesy to say "Good bye" or "Bye". Simply hangs up!! She talks down to customers even to the ones that are loyal. We all have jobs that can get hectic. That doesn't give you the right to be disrespectful and embarrass customers. You ask her a question and she answers questions walking away from you. She snaps when you request what you want done. Her employees tend to do the same. They nickel and dime every time you get nails done. And the price is never the same even if you get the same job done on your next visit. Honestly, some of their employees do a good job. But in the end they're a plenty of nail salons in the area that do a good job as well. I truly believe in being kind to one another. I wish they did. :(
Most terrible service ever!! Ripped me off and when confronted, they tried weasel in their way out of it. Worst experience of my life. I will never go back or recommend anyone ever
Good service. I had bacholerette event there. All the girls we're great. I had a blast!
The owner has been doing my nails for almost 10 years! I would and have let any other staff do my nails as well, everyone is excellent and professional. They don't mind fixing or repairing and taking any opinions! I've tried a few other places while they were closed last year and no where compared. I won't go anywhere else!
I have been following the proprietor for a long time prior to her owning her own salon.You can talk to her, tell her your concerns and she makes sure the other girls understand what needs to be done to satisfy you.i make appointments and as long as I arrive in a timely manner she is waiting for me.If she is extremely busy as is possible in the summer time she could be working on another client but let's me know she is running a little late so I have to wait. I have been late due to traffic and she has taken someone else, than the wait is a little longer but my fault not hers...All of us have busy lives and don't like to wait...she is one of few people I know who tries to satisfy everyone even if she can't. She is knowledgeable of her trade and does a great job. I would follow her if she moved again!!!