Must read. Worst experience of my life. I will never buy another appliance from this Home Depot EVER. To sum everything up We ordered a new microwave and dishwasher Black Friday. It was supposed to be delivered Tuesday dec 12 between 11a-4p well by 5p there was a no call no show so my husband called to see where they were and got a response that the truck broke down and they would be at our house within and hour or so. Which was no big deal. However, no one came that night or called. Wednesday I called Home Depot and asked what was going on. They looked into it and said the delivery company told them they called us and I said my floor was uneven and they couldn’t deliver it until the 21st. Which was a lie my floor is perfectly level where there were already appliances and they weren’t even installing our appliances. Therefore, after arguing they moved our delivery to the 16th of Dec and I was told we would get $75 off our bill once everything was delivered. Keep in mind we spent around $1000 and I had to argue to get $75 off because I kept getting the excuse that it wasn’t Home Depots fault that it was the delivery company. I had to explain that wasn’t my problem Home Depot hires that company not me and I paid Home Depot. Saturday Dec 16th came and we got a call that our dishwasher was damaged and they couldn’t deliver either item until the 26th of December. At this point I called Home Depot to cancel my order. They offered to get us the microwave separate so I asked if we would get the $75 off yet. And the woman Sonya I’ve been talking to each time I called Home Depot said “who said that?” which I said she did and she proceeded to tell me I was lying so I told her then to return it all. Got off the phone with her and she called my husband and said she did say we would get $75 off our order and wanted to know if we would keep it at this point he said no and we were told that we would be reimbursed within 48-72 hrs. Come December 22nd we still were not reimbursed so I called again and they said they wouldn’t reimburse us until the appliances were returned in which we never received. Finally on the 25th I got the money back I was owed. Again I will never do business with this Home Depot again. I went to sears got my appliances in less than a week and I will be going back for the range as well there.
I personally would never buy another home from this builder or do business with their real estate company. I purchased in a Zawarski community in Easton PA and was promised it would be appropriately gated, not only were the gates never completed or up to code leaving the residents with a very expensive issue. There are still 5 years later outstanding items the builder never completed leading the development to get an attorney in an attempt to get the remaining items completed. Also the check list on the home was not completed properly. I would recommend that you DO NOT DO BUSINESS WITH THIS GROUP. Also they tried to get me to use their own personal finance company which I found out at the last minute had very high interest rates above the standard going rates, so used someone else at the last minute. You will be sorry buying a home from them in from my experience.